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Automating change of ticket status from resolved to closed RRS feed

  • Question

  • I would like to configure SCSM to automatically change the status of a ticket from "Resolved" to "Closed" 3 days after the ticket status changes from "Active" to "Resolved." Is it possible to use workflows in SCSM to do this?

    Thank you,

     


    • Edited by lscottk Friday, July 1, 2011 8:37 PM
    Friday, July 1, 2011 5:05 PM

Answers

All replies

  • Create a custom workflow in the authoring tool that runs at a set interval.  Insert a powershell task that retrieves incidents with a status of resolved, and check the resolved date/time against the current date/time, and modify the status to closed if the time difference is larger than 3 days.
    Friday, July 1, 2011 5:49 PM
  • Hey

    Check out my blogpost, that should help --> http://blog.scsmfaq.ch/2011/01/12/auto-close-resolved-incidents/

    regards
    Marcel


    SCSMfaq - http://blog.scsmfaq.ch ##### Microsoft Virtualization and Systems Management Partner - http://www.itnetx.ch
    • Marked as answer by lscottk Monday, July 11, 2011 9:05 PM
    Friday, July 1, 2011 11:34 PM