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ATAPI DVD A RRS feed

  • Question

  •  My DVD drive won't read anything.  It was fine a month ago and tonight it doesn't work at all.  According to the control panel the hardware is up to date, but I'm getting this message:

    This device cannot start. (Code 10)

    I clicked on the Check for Solutions button and nothing came up.  Any ideas how to fix this?
    Tuesday, January 13, 2009 11:49 PM

Answers

  • Hi,

     

    Thank you for the posts.

     

    The DVD drive failed to work. The error message “The device can’t start (code 10)” is received.

     

    Regarding the error “The device cannot start. (Code 10)”, it commonly means that you have a bad, missing, or incompatible device driver. So, let’s focus on the driver issue at this time.

     

    (For more information related to the error codes, please refer to this site: http://support.microsoft.com/kb/125174).

     

    Please try Chris’s suggestion. Based on my research, I would like to suggest the following:

     

    Upgrade the device driver.

    ================

    Note: It is recommended that totally remove the previous driver before this.

     

    1.     Click Start, right click Computer and choose Properties.

    2.     Click Device Manager.

    3.     Navigate to your DVD drive.

    4.     Right click on it and choose “Update Driver Software”.

    5.     If the issue persists, please try to uninstall this device and restart the computer. Vista will detect this device automatically.

     

    Since the issue is related to the hardware, please also contact the DVD drive’s manufacture for technical support. Hope this issue will be resolved soon. Thanks!

     

    Nicholas Li - MSFT

     

     


    Nicholas Li - MSFT
    Thursday, January 15, 2009 12:16 PM
    Moderator

All replies

  • Read this, see if it helps.

    Question:  how old is the drive in question?  Sometimes, they do just die.  Only way to diagnose that, though, is to swap it out with a known-good part from another machine.
    [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Wednesday, January 14, 2009 3:44 AM
  • Hi,

     

    Thank you for the posts.

     

    The DVD drive failed to work. The error message “The device can’t start (code 10)” is received.

     

    Regarding the error “The device cannot start. (Code 10)”, it commonly means that you have a bad, missing, or incompatible device driver. So, let’s focus on the driver issue at this time.

     

    (For more information related to the error codes, please refer to this site: http://support.microsoft.com/kb/125174).

     

    Please try Chris’s suggestion. Based on my research, I would like to suggest the following:

     

    Upgrade the device driver.

    ================

    Note: It is recommended that totally remove the previous driver before this.

     

    1.     Click Start, right click Computer and choose Properties.

    2.     Click Device Manager.

    3.     Navigate to your DVD drive.

    4.     Right click on it and choose “Update Driver Software”.

    5.     If the issue persists, please try to uninstall this device and restart the computer. Vista will detect this device automatically.

     

    Since the issue is related to the hardware, please also contact the DVD drive’s manufacture for technical support. Hope this issue will be resolved soon. Thanks!

     

    Nicholas Li - MSFT

     

     


    Nicholas Li - MSFT
    Thursday, January 15, 2009 12:16 PM
    Moderator
  • Thanks for the help, both of you.  We've decided to just buy a new driver.    If it doesn't work, I'll be back here to ask for more help!  Thanks again
    Monday, January 19, 2009 12:53 PM