none
Internet Explorer version jungle RRS feed

  • Question

  • I'm wrestling really bad with it. My Windows 7 says I have IE 8, packages directory returns no package belonging to IE 11 and IE installer says it could not be installed.

    The excuse it brings up is, acording to IE11_log.txt, this:
    00:29.687: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1728B.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    01:18.562: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    01:18.687: ERROR:   Neutral package installation failed (exit code = 0x00003715 (14101)).

    Okay... It won't install. I understand... It's a 11.00.9600.16428 trying to override a ghost 11.00.9600.17496 (according to mshtml.dll). I've removed iexplore.exe by a mistake, some time ago, and I could not use IE anymore, but I can't repair it, because it seems to not be installed, at all.

    The most disturbing fact: 17496 version is only quoted at HijackThis threads arround the world in n+1 different languages. 16428 seems to be the last version designed to run at Windows 7.

    What should I do?

    Monday, March 9, 2015 4:35 AM

All replies

  • Run the system update readiness tool, then attempt to install IE11 again.

    Fix Windows corruption errors by using the DISM or System Update Readiness tool

    http://support.microsoft.com/kb/947821/

    Monday, March 9, 2015 7:53 AM
  • Hi,

    Some corrupted files or registry entries of IE 8 should remain on the system which cause this issue, If you have a restore point created previously, I simply suggest you return the system to a previous state at which everything is still functioning fine. (Please note that you will lose some recent settings)

    http://windows.microsoft.com/en-in/windows/what-is-system-restore#1TC=windows-7

    Then update to IE 11 again.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Roger LuModerator Wednesday, March 11, 2015 9:46 AM
    • Unproposed as answer by prppedro Saturday, March 14, 2015 10:22 PM
    Tuesday, March 10, 2015 3:19 AM
    Moderator
  • Run the system update readiness tool, then attempt to install IE11 again.

    Fix Windows corruption errors by using the DISM or System Update Readiness tool

    http://support.microsoft.com/kb/947821/

    Already done. It won't change anything because Windows seems to not mind anything wrong.
    Saturday, March 14, 2015 10:24 PM
  • Hi,

    Some corrupted files or registry entries of IE 8 should remain on the system which cause this issue, If you have a restore point created previously, I simply suggest you return the system to a previous state at which everything is still functioning fine. (Please note that you will lose some recent settings)

    http://windows.microsoft.com/en-in/windows/what-is-system-restore#1TC=windows-7

    Then update to IE 11 again.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    That's a operationt tried by me some months ago. It didn't solve the problem. Since I gave up for the first time, many changes were done to the system: new programs, new configs... I just can't simply revert it.

    What I need to know is: is this version correct? If it is, I need to get the right file, extracted from the update resposible by updating IE to this version.
    Saturday, March 14, 2015 10:28 PM
  • What I need to know is: is this version correct? If it is, I need to get the right file, extracted from the update resposible by updating IE to this version.

    Not sure if this helps you but I seem to have this on my Win7-x64-IE11 pc:

    C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17501_none_f58df6883740dfc5/mshtml.dll



    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Sunday, March 15, 2015 5:37 AM
  • that version 11.0.9600.17496 seems to line up with MS14-080 December 2014 CU for IE
    https://support.microsoft.com/en-au/kb/3008923

    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)


    • Edited by DonPick Sunday, March 15, 2015 5:49 AM
    Sunday, March 15, 2015 5:46 AM
  • Okay... It won't install. I understand... It's a 11.00.9600.16428 trying to override a ghost 11.00.9600.17496 (according to mshtml.dll). I've removed iexplore.exe by a mistake, some time ago, and I could not use IE anymore, but I can't repair it, because it seems to not be installed, at all.

    See if  fsutil  provides a clue.

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/kb3021952-and-kb2976978-keep-failing-to-install/27432525-47f6-42de-afa9-3933a8506600?page=3&msgId=6fae927a-66b4-40f6-a794-c97988885edf



    Robert Aldwinckle
    ---

    Monday, March 16, 2015 5:50 PM
    Answerer