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Unable to connect with DPM Self Service Recovery Tool RRS feed

  • Question

  • Hello All,

    I'm running DPM 2012 on Windows Server 2012 and having a slight issue trying to enable the Self Service Recovery Console for use with my protected SQL servers. I've searched the forum and with google but was unable to find any conclusive answer for this problem.

    I've created a role with the Add Role wizard. It includes my domain admin account in the security group chosen. I've opened the port 6075 so that the client can communicate with the server and I've installed the 32bit client on my Win7 desktop.

    When I attempt to connect to my DPM server with the SSRC I get this error message:
    "Connection refused by DPM Server <mydpmservername>. Your user account is not configured as an authorized end user on this server. For more information contact your DPM administrator (ID: 33107)."

    When I click on More Info it takes me to a page saying they couldn't find any results.

    Here is what is reported in the error log file (%APPDATA%\Roaming\Microsoft\Microsoft System Center 2012 Data Protection Manager\EURClient0Curr.errlog)

    1E20	12BC	11/23	18:31:19.632	63	ConnectDpmServerDialog.cs(96)			NORMAL	Attempting connection to DPM Server <mydpmservername>
    1E20	08E8	11/23	18:31:19.663	63	ProxyUtils.cs(110)			WARNING	ConnectDPMServer for DPM Server <mydpmservername> failed with Exception of type System.ServiceModel.FaultException`1[System.String]
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	Exception Message = NoDatasourceSelected
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	Exception Stack = 
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	Server stack trace: 
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	Exception rethrown at [0]: 
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at IDPMAMService.ConnectDPMServer()
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.ClientUI.ConnectDpmServerDialog.ConnectDPMServer(Object obj)
    1E20	08E8	11/23	18:31:19.673	63	ProxyUtils.cs(114)			WARNING	InnerException = 
    1E20	08E8	11/23	18:31:19.676	35	ErrorDialog.cs(133)			WARNING	Error Dialog.Show: Code: 33107, DetailedErrorCode: , DetailedErrorSource: None
    1E20	08E8	11/23	18:31:19.676	35	ErrorDialog.cs(133)			WARNING	Problem: Connection refused by DPM Server <mydpmservername>. Your user account is not configured as an authorized end user on this server. For more information, contact your DPM administrator.
    1E20	08E8	11/23	18:31:19.676	35	ErrorDialog.cs(133)			WARNING	Action: None
    1E20	08E8	11/23	20:56:59.626	63	SettingsController.cs(266)			NORMAL	Storing settings file in [C:\Users\User_Name\AppData\Roaming\Microsoft\Microsoft System Center 2012 Data Protection Manager]
    1E20	08E8	11/23	20:57:00.287	63	ClientUI.cs(46)			ACTIVITY	Stopping error logging for EUR Console

    The user account is also a local administrator on the DPM Server.

    Does anyone have any ideas on how I could fix this?. Thanks.

    Friday, November 23, 2012 9:06 PM