Activity not shown on self-service portal RRS feed

  • Question

  • Hello,

    We are starting to use Service Manager 2010. Users on self-service portal can record incidents. But when I edit the ticket (add activity), this activity not shown on the self-service portal. How can user follow her/her ticket?




    Monday, September 20, 2010 3:16 PM


  • Hmmm... If you click on the incident, you should see "Action logs" and below that are the comments.

    Monday, September 20, 2010 8:13 PM

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