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Conferencing Dial Number RRS feed

  • Question

  • Hello,

    Most of our users are in Texas.  Our default conference number is in Texas and we want it to be assigned to everyone.

    We moved test users from on-prem to SfBO. One of the users is physically located in NY and, for some reason, the user received NY conferencing phone number.

    Can someone explain me why? Is there any way to setup that every user will get the same default conferencing number?


    Thank you. Eric.

    Thursday, April 11, 2019 7:54 PM

Answers

  • Hi,

     

    The phone numbers for Audio Conferencing in the specific cities are assigned by default and this feature cannot be disabled. Take the example of US, the four cities as below will be assigned the number automatically.

     

    Please kindly note if there is a toll number in the conference bridge that matches the country of the user, that number will be automatically assigned as the default toll number of the user. If there isn't one, the number that is defined as the default toll number of the conference bridge will be assigned as the default toll number of the user.

     

    If you want to know more details for the location where will be assigned the phone number automatically, please check Country and region availability for Audio Conferencing and Calling Plans.

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Calvin-Liu Monday, April 22, 2019 6:35 AM
    • Marked as answer by KPABA Monday, April 22, 2019 12:33 PM
    Tuesday, April 16, 2019 9:59 AM

All replies

  • Hi,

     

    Seems the phone numbers are automatically assigned for Audio Conferencing in New York City, please check here: https://docs.microsoft.com/en-us/microsoftteams/country-and-region-availability-for-audio-conferencing-and-calling-plans/availability-in-the-united-states-u-s#audio-conferencing

     

    Would suggest you to try changing the phone numbers that used for the meeting invites for the NY user manually.

    It could be changed under Audio Conferencing in O365 Admin center, here more details.

     

    If it cannot be changed, please contact support for business products - Admin Help or click here to get more help around the phone number query. :)


    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, April 12, 2019 3:58 AM
  • Thank you for your reply. I understand and I know how to change the Audio Conferencing phone number, but the question is why is the system doing it and what to configure if we do not want it.

    We have many users in different states. We do not want to manually change conference phone number every time we migrate the user that is located in another state. We want all of them to have the same phone number.

    Is it possible and how?


    Thank you. Eric.

    Friday, April 12, 2019 1:08 PM
  • Hi,

     

    The phone numbers for Audio Conferencing in the specific cities are assigned by default and this feature cannot be disabled. Take the example of US, the four cities as below will be assigned the number automatically.

     

    Please kindly note if there is a toll number in the conference bridge that matches the country of the user, that number will be automatically assigned as the default toll number of the user. If there isn't one, the number that is defined as the default toll number of the conference bridge will be assigned as the default toll number of the user.

     

    If you want to know more details for the location where will be assigned the phone number automatically, please check Country and region availability for Audio Conferencing and Calling Plans.

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Calvin-Liu Monday, April 22, 2019 6:35 AM
    • Marked as answer by KPABA Monday, April 22, 2019 12:33 PM
    Tuesday, April 16, 2019 9:59 AM
  • Hi,

     

    Are there any update for this issue? If the reply is helpful to you, please try to mark it as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well. :)

    Kind regards, 

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Teams.


    Monday, April 22, 2019 6:34 AM