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Lync Call Forwarding preserve caller id RRS feed

  • Question

  • We us a SIP Trunk and I don't know how to configure Lync to preserver the caller ID when we forward calls.
    Wednesday, May 18, 2011 3:50 PM

Answers

  • Hello Eniac,

    I assume you have the following scenario:

    Party A calls Party B (lync client) that Forwards to Party C.

    As Tom Mentioned above The CID of the Of Party A should be displayed by Party C device. 

    The SIP From header Sent from Lync will remain unchanged by default.

    Thanks

    • Marked as answer by Sharon.Shen Friday, June 3, 2011 2:38 AM
    • Unmarked as answer by Sharon.Shen Friday, June 3, 2011 2:39 AM
    • Proposed as answer by Sharon.Shen Friday, June 3, 2011 2:39 AM
    • Marked as answer by Eniac Blast Friday, June 3, 2011 6:27 AM
    Friday, June 3, 2011 12:41 AM

All replies

  •  

    It will usually preserve the calling party ID by default. (i.e. so you don't see the office calling you when it is actually a sim-ring)

    What SIP trunk service and gateway are you using (if any)

    thanks


    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks
    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe: RSS
    Twitter @tomarbuthnot
    • Marked as answer by Sharon.Shen Friday, June 3, 2011 2:38 AM
    • Unmarked as answer by Sharon.Shen Friday, June 3, 2011 2:39 AM
    • Proposed as answer by Sharon.Shen Friday, June 3, 2011 2:39 AM
    Wednesday, May 18, 2011 4:34 PM
  • We use sbc-europe as the trunk provider so their is no option on the Lync side?
    Wednesday, May 18, 2011 4:46 PM
  • Hello Eniac,

    I assume you have the following scenario:

    Party A calls Party B (lync client) that Forwards to Party C.

    As Tom Mentioned above The CID of the Of Party A should be displayed by Party C device. 

    The SIP From header Sent from Lync will remain unchanged by default.

    Thanks

    • Marked as answer by Sharon.Shen Friday, June 3, 2011 2:38 AM
    • Unmarked as answer by Sharon.Shen Friday, June 3, 2011 2:39 AM
    • Proposed as answer by Sharon.Shen Friday, June 3, 2011 2:39 AM
    • Marked as answer by Eniac Blast Friday, June 3, 2011 6:27 AM
    Friday, June 3, 2011 12:41 AM