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    Hi, 

    For a user account is locked out through ADFS server, unable to find the exact issue. Kindly suggest.

    We are using O365, sharepoint Online, 

    Note: All credential were cleared, PC formated, Mobile reset completed but still account gets locked out through ADFS.

    Thanks.

    Karuna

    Tuesday, March 27, 2018 10:40 PM

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    Hello Karuna, 

    Please specify the exact issue. If you looking for how to work on account lockout on ADFS, see:

    https://blogs.technet.microsoft.com/pie/2016/02/02/ad-fun-services-track-down-the-source-of-adfs-lockouts/

    This blog is for windows 2012 server . Which version of ADFS is been used?

    • Edited by Raj Gera Tuesday, March 27, 2018 10:54 PM
    Tuesday, March 27, 2018 10:51 PM
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    Thanks for the reply.

    We are using ADFS 3.0

    Issue : 

    For some user account is locked out when checked the AD log it is pointing to ADFS server.

    We have have clear all saved credential from Browser,PC and Mobile. Even though though account is locked out through ADFS.

    Tuesday, March 27, 2018 11:23 PM
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    Can you please post an example of the lockout? please hide the company and user information. 
    Wednesday, March 28, 2018 12:27 AM