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Mailbox size differs from client to EMC RRS feed

  • Question

  • We are running Exchange 2010 and we have had a few users report that their mailbox size in the Outlook client  is only 1gb. When we check the server manager it states they have a 10 gb mailbox. Is there any way we can get them to sync up? Is this a bug? Any insight would be greatly appreciated
    Tuesday, August 27, 2013 2:35 PM

Answers

  • This has been solved. We just moved the mailbox to another database. Not sure why this fixed but glad that it did. Thanks all for your replies.

    • Marked as answer by bluephoric Wednesday, September 4, 2013 12:12 PM
    Wednesday, September 4, 2013 12:12 PM

All replies

  • Hi there,

    please run the <get-mailbox -id "mailbox user" | fl> from user whom is complaining and can you paste the result here?

    Also try to confirm if the users is providing the right information to you.

    Regards.


    Think before you ask, be detalist, then ask and you will get help! Always have in mind, people don&#39;t guess! :)

    Tuesday, August 27, 2013 3:33 PM
  • I can only post certain info. Are there specific lines you are needing from this? 

    Tuesday, August 27, 2013 4:36 PM
  • Also I did check the client machine. In his Outlook the total space listed under "Desktop Cleanup" is 1gb. The user should have 10gb. He is in the correct database.
    Tuesday, August 27, 2013 5:14 PM
  • Can you post the results from the command?

    Get-Mailbox -identity <user> | fl *quota*

    This will inform system level configuration.

    Regards.


    Think before you ask, be detalist, then ask and you will get help! Always have in mind, people don&#39;t guess! :)

    Tuesday, August 27, 2013 7:48 PM
  •  

    ProhibitSendQuota            : unlimited
    ProhibitSendReceiveQuota     : unlimited
    RecoverableItemsQuota        : unlimited
    RecoverableItemsWarningQuota : unlimited
    UseDatabaseQuotaDefaults     : True
    IssueWarningQuota            : unlimited
    RulesQuota                   : 64 KB (65,536 bytes)
    ArchiveQuota                 : 10 GB (10,737,418,240 bytes)
    ArchiveWarningQuota          : 9.707 GB (10,422,845,440 bytes)

     

     

    Tuesday, August 27, 2013 7:54 PM
  • Ok, thanks, now whats yours Outlook Version and Build and SPs installed?

    As per this information you configured it right, so problem most likely is on Outlook and not on the configuration

    Regards.


    Think before you ask, be detalist, then ask and you will get help! Always have in mind, people don&#39;t guess! :)

    Tuesday, August 27, 2013 8:09 PM
  • Also enjoy to configure the following settings:

    ProhibitSendQuota            : unlimited
    ProhibitSendReceiveQuota     : unlimited

    As this absence of configuration, may cause this problem.

    Regards.


    Think before you ask, be detalist, then ask and you will get help! Always have in mind, people don&#39;t guess! :)

    Tuesday, August 27, 2013 8:11 PM
  • Outlook 2010 pro plus

    Exchange 2010 Version: 14.01.0218.013

    Tuesday, August 27, 2013 8:20 PM
  • Hi,

    Have you set the following configurations?

    ProhibitSendQuota            : unlimited
    ProhibitSendReceiveQuota     : unlimited

    As this absence of these limits configuration, may cause this problem.

    Regards.


    Think before you ask, be detalist as much as possible, then ask and you will get help! Always have in mind, people do not guess! :)

    • Proposed as answer by diemarx Friday, August 30, 2013 1:22 PM
    Tuesday, August 27, 2013 8:56 PM
  • Are you asking about a difference in the mailbox size or a difference in the mailbox quota?

    If it's a difference in the size of the mailbox, from where are you getting the 1GB and 10GB values?

    If it's a difference in quota, they're seeing the 1GB when they click on the "File" menu and see the size of the mailbox beneath the "Mailbox Cleanup"?

    This will show you the default quotas for the mailbox database:

    Get-MailboxDatabase <database> | fl *quota*

    This will show you the quota's assigned to the mailbox:

    Get-Mailbox <user> | fl *quota*

    If the "UseDatabaseQuotaDefaults" is "True" then it's the database quotas that apply to the mailbox even if there are values set in the other quotas.


    --- Rich Matheisen MCSE&I, Exchange MVP

    Wednesday, August 28, 2013 1:36 AM
  • Don't forget, all 'dumpster 2.0' information (including lit hold) is NOT visible to the OL client.


    NOTICE: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

    Wednesday, August 28, 2013 2:59 AM
  • Hi,

    Is there any update on this thread?

    Thanks,

    If you have feedback for TechNet Subscriber Support, contact tnsfl@microsoft.com


    Simon Wu
    TechNet Community Support

    Monday, September 2, 2013 6:18 AM
    Moderator
  • This has been solved. We just moved the mailbox to another database. Not sure why this fixed but glad that it did. Thanks all for your replies.

    • Marked as answer by bluephoric Wednesday, September 4, 2013 12:12 PM
    Wednesday, September 4, 2013 12:12 PM