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Draft mails in "Send items" and "Deleted Items" after sending RRS feed

  • Question

  • When is send an email that has been stored in "Drafts", then it moves to "Send Item" and an unread version appears in "Deleted Items". How can I prevent the copy in "Deleted Items"?

    Gr. Corné

    Tuesday, November 26, 2019 7:25 AM

All replies

  • Hi,

    What's the type of your email account? POP, IMAP or Exchange? What's the version of your Outlook client? Please try exiting Outlook desktop client and see if the issue can be reproduced on the web mail.

    In this case, it is suggested to check if you have set any rule which may lead to this issue. If there are multiple rules or you have difficulty finding the culprit one, please turn off all rules via File > Rules & Alerts and see if the problem still exists.

    Besides, there could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Wednesday, November 27, 2019 2:56 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Thursday, November 28, 2019 8:52 AM