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Black Screen with mouse/cursor Windows7 RRS feed

  • Question

  • The Problem:

    - User cannot log in; CTRL ALT DEL brings up Welcome screen then goes to black with movable cursor/mouse (not blinking).
    - User Reboots computer same result.
    - All Windows 7 and Vista boxes on the network are affected.
     -Cannot access the system services or logs - states the user does not have permissions even though the user is the admin for the box and/or domain admin.

    Tried Solutions:

    - Go to Safe Mode.  Black Screen with moveable mouse.
    - Go to a restore point.  This works for awhile until the restore point becomes so corrupted that it will not longer work.
    - Go to a restore point.  Cannot run Microsoft Office and cannot reinstall because user does not have permissions even though the user is  Admin on the box and/or Domain admin
    - Using the Windows 7 repair but the disk we have and use to rebuild the boxes will not repair says the systems are not compatable.
    - Reinstall OS on box.  This works for awhile usually an hour or two then begin to experience the same problem. Tried to repair the box with the same install disk but again says the systems are not compatable.

    We have posted at this forum as well.  http://answers.microsoft.com/en-us/windows/forum/windows_7-system/black-screen-before-ctrl-alt-del-login-issue/4d6bcf53-686c-e011-8dfc-68b599b31bf5

    We were told to post here.

    If you have any suggestions we are willing to try.


    Sandy
    Monday, April 25, 2011 3:46 PM

Answers

  • Thanks to all that helped.  We found the answer.  It was a group policy that was set that affected all the Win 7 and Vista boxes.
    Sandy
    • Marked as answer by Cloud_TS Wednesday, April 27, 2011 7:36 AM
    Tuesday, April 26, 2011 4:12 PM

All replies

  • Thanks to all that helped.  We found the answer.  It was a group policy that was set that affected all the Win 7 and Vista boxes.
    Sandy
    • Marked as answer by Cloud_TS Wednesday, April 27, 2011 7:36 AM
    Tuesday, April 26, 2011 4:12 PM
  • Hi,

    Glad to hear that.

    Have a nice day!

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, April 27, 2011 7:36 AM