locked
Lync 2013 and simultaneous ring RRS feed

  • Question

  • We have Lync 2013 and 2010 in our topology with Cisco Call Manager version 8.x. Simultaneous ring worked for a while but is no longer fully functional. Lync client to Lync client calls ring in Lync and on the desktop phone but calls to the desk number do not ring in Lync. Users are set up in mobility and set for enterprise voice and have a URI. The voice policy has sim ring enabled. I don't see much in the logs but I might be looking in the wrong place. Anywhere I can look on the log server or client side to narrow it down? I am not the VoIP guy but any help would be appreciated.

    Friday, February 7, 2014 4:12 PM

Answers

  • Check the following document about how to configure simultaneous ring feature between Lync Server and Cisco Unified Communications Manager:

    http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/1048876.pdf

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Lisa Zheng
    TechNet Community Support

    • Marked as answer by Lisa.zheng Monday, February 17, 2014 2:25 PM
    Monday, February 10, 2014 9:33 AM

All replies

  • The questions confused me a bit.  I have a few questions to clarify if you don't mind:

    When you say the desk number, is that a Lync or Cisco number? 

    Is the desktop phone a Cisco phone or Lync phone? 

    Are you using Cisco mobility to simultaneously ring Lync, or are you referring to Lync mobility?

    Do you get an error, a funny tone, or does nothing happen?

    I'd run the logger on the front end server/pool and watch sipstack.  You should be able to search for phone number and see if you see an error.


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications


    Friday, February 7, 2014 6:09 PM
  • Setup simultaneous ring

    1. From the My Info screen tap Simultaneously Ring or Call Forwarding.
    2. On the Call Forwarding screen, tap Simultaneously Ring, and select the following:
    • Tap New Number and type in a new phone number.
    • Tap and select a number you’ve added before, such as your mobile phone.
    1. Under Apply settings during these hours select when this setting should apply.
    2. Tap Done to save your change

    image with no caption

    Also you can refer below link

    http://office.microsoft.com/en-001/lync-help/call-forward-and-simultaneously-ring-HA103700756.aspx


    Please remember, if you see a post that helped you please click (Vote As Helpful) and if it answered your question, please click (Mark As Answer).


    • Edited by Mai AliMVP Friday, February 7, 2014 6:15 PM
    Friday, February 7, 2014 6:14 PM
  • Check the following document about how to configure simultaneous ring feature between Lync Server and Cisco Unified Communications Manager:

    http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/1048876.pdf

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Lisa Zheng
    TechNet Community Support

    • Marked as answer by Lisa.zheng Monday, February 17, 2014 2:25 PM
    Monday, February 10, 2014 9:33 AM
  • The desk number is a Cisco IP Phone from a Cisco call manager. we have sip trunk setup in the topology of to the call manager cluster to use the Cisco mobility. We opened a case with MSFT and reviewed the logs and never see the invite come into lync. We then opened a tac case with Cisco and their suggestion was upgrade to version 10.5. It had worked before the additional Call managers were added.
    Monday, December 15, 2014 8:17 PM