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Lync enterprise voice call got switched to another lync meeting audio call during the meeting RRS feed

  • Question

  • Hi everyone,

    we got a strange issue today that one ofmy team had a lync call meeting with slide presentation and all of sudden couple of users noticed strange part that there auido is swicthed to other anonymous audio

    Sometime during the session, we suddenly got switched to an audio feed from a totally different meeting butthe slide sharing was not interrupted

    Any thoughts would be appreciated.


    raghu

    Thursday, November 27, 2014 2:06 PM

All replies

  • This would be highly unlikely I would think, but would be very interested if this somehow was the case! Could they identify the parties in the "different meeting"? Is it possible they somehow joined another meeting?

    Andrew Morpeth
    Lync Server Specialist - Auckland, NZ
    Blog - http://www.lync.geek.nz

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

    Andrew Morpeth MVP

    Thursday, November 27, 2014 7:56 PM
  • HI

    Are these users Joining Audio from PSTN phone?? if you are joining audio from PSTN number wich generally get during the meeting request, then possible issues could be the conference ID's they might be putting wrong. 

    Regards

    Zahoor | UC Architect

    • Proposed as answer by Eason Huang Friday, November 28, 2014 7:51 AM
    Friday, November 28, 2014 4:12 AM
  • Hi,

    Did you see any other unknown attendee in your Lync conference when the issue happen?

    Would you please check if the issue could be reproduce or not?

    Please check the Monitoring Report that if there is other users join the meeting when the issue happen.

    Best Regards,

    Eason Huang


    Eason Huang
    TechNet Community Support

    Friday, November 28, 2014 7:51 AM
  • Thanks for the response Andrew,

    Nope we could nt able to find at the moment, i have requested PSTN logs from the gateway provider. and regards to second question, Users joined the conf using their pc/Audio along with Presentation slides


    raghu

    Friday, November 28, 2014 10:42 AM
  • the actual users were joined audio from their PC, and the session was continued for 20mins, post to that all of sudden they lost audio with that conf call but slide presentation was stil available, and they were started hearing a anonymous users meeting voice which is no where related to this meeting. they tried reconnecting but still noted the same.


    raghu

    Friday, November 28, 2014 10:45 AM
  • we could nt able to reproduce the issue, as per what we think is the call is been cross connected but not sure how to confirm these.

    In the Monitoring report it just shows only the attendies who are invited


    raghu

    Friday, November 28, 2014 11:01 AM
  • Very odd! I would be surprised if this was Lync, may the telco somehow. 

    Andrew Morpeth
    Lync Server Specialist - Auckland, NZ
    Blog - http://www.lync.geek.nz

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

    Andrew Morpeth MVP

    Saturday, November 29, 2014 7:13 AM