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Search mail does move when filed RRS feed

  • Question

  • Hi,

    I have a strange problem in Outlook 2016, all updates applied. When my user searches for emails the list appears correctly. When they then drag one of those emails into a folder it stays in the list. However the email does get filed correctly. One all other computers when moving an email from a search into another folder it gets immediately removed from the search list.

    Has anyone seen this before?

    Thanks

    Dave 

    Friday, October 6, 2017 2:42 PM

All replies

  • Hi Dave,

    According to your description, do you mean the messages are actually copied rather than moved when you dragged them from search results to another folder?
    Does this issue only occur to a particular computer?
    What's the type of the user's account, Exchange, IMAP or POP?

    To help narrow down the issue, please try to test in webmail and see if the problem still persists.

    Besides, please try to go to File > Options > Search, set the "Include results only from:" to "Current folder":

    Hope this can be helpful. Please post back at ease with any updates.

    Best regards,
    Yuki Sun


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    Monday, October 9, 2017 5:58 AM