locked
Not yet reported status RRS feed

  • Question

  • I have around 50 machines which still have not yet reported.

    I have tried all the batch files available on various technet articles, I have tried WSUS diag tool as well.

    Is there any option available other than re-imaging machines.

    Let me know if any logs required

    Wednesday, April 5, 2017 8:16 AM

All replies

  • Hi sandeeokelley,

    1. What is the version of the WSUS server, and what is the OS of the clients?

    2. Please check the GPO of the WSUS clients, check if the automatic update is enabled on the clients; Better to provide the detailed AU settings on the clients, locates in HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU;

    3. On the WSUS server, please run Server Cleanup Wizard;

    4. On the WSUS clients, please reset windows update components:

    https://support.microsoft.com/en-us/kb/971058

    After the reset, wait for a period of time, check if they'll report within 22 hours.

    Welcome to feedback.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, April 6, 2017 2:22 AM
  • 1. What is the version of the WSUS server, and what is the OS of the clients?

    • WSUS 3 SP2
    • Clients win7 Proffesional 64 but

    2. Please check the GPO of the WSUS clients, check if the automatic update is enabled on the clients; Better to provide the detailed AU settings on the clients, locates in HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU;

    • ElevateNonAdmins value 1
    • WUServer value IP of my WSUS server
    • WUStatusServer value IP of my WSUS server.
    • All the machines are in same OU so rest of the 250 machines are working fine

    3. On the WSUS server, please run Server Cleanup Wizard;

    • did that and I do it on time to time.

    4. On the WSUS clients, please reset windows update components:

    https://support.microsoft.com/en-us/kb/971058 

    • Already tried it  didn't resolved the issue
    Thursday, April 6, 2017 9:37 AM
  • Hi sandeepkelley,

    Please run wuauclt /detectnow on the affected win7 clients, then provide the windows update log in C:\Windows\WindowsUpdate.log.

    In addition, please check the detailed version of the WSUS server, if it's not 3.2.7600.274, please install KB2938066 to upgrade the WSUS server.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 11, 2017 2:28 AM
  • KB installed successfully but the version is still the same 3.2.7600.226 and here are the logs

    000000000000} 0 80072ee2 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
    2017-04-14 03:28:37:429 548 1af4 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2017-04-14 03:28:37:429 548 1af4 Report WER Report sent: 7.6.7601.23453 0x80072ee2(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2017-04-14 03:36:06:470 548 1af4 PT WARNING: Cached cookie has expired or new PID is available
    2017-04-14 03:36:06:470 548 1af4 PT Initializing simple targeting cookie, clientId = 8d1c2a11-53ec-4395-b3b4-3c88cba87edf, target group = , DNS name = ind_wsustest.in.os.local
    2017-04-14 03:36:06:470 548 1af4 PT  Server URL = http://172.19.3.14/SimpleAuthWebService/SimpleAuth.asmx
    2017-04-14 03:36:09:528 548 1af4 Report Uploading 1 events using cached cookie, reporting URL = http://172.19.3.14/ReportingWebService/ReportingWebService.asmx
    2017-04-14 03:36:09:528 548 1af4 Report Reporter successfully uploaded 1 events.
    2017-04-14 08:28:31:556 548 20d0 AU #############
    2017-04-14 08:28:31:556 548 20d0 AU ## START ##  AU: Search for updates
    2017-04-14 08:28:31:556 548 20d0 AU #########
    2017-04-14 08:28:31:556 548 20d0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {5290A803-2E92-44E9-9C0C-668139635338}]
    2017-04-14 08:28:31:556 548 f48 Agent *************
    2017-04-14 08:28:31:556 548 f48 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2017-04-14 08:28:31:556 548 f48 Agent *********
    2017-04-14 08:28:31:556 548 f48 Agent  * Online = Yes; Ignore download priority = No
    2017-04-14 08:28:31:556 548 f48 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2017-04-14 08:28:31:556 548 f48 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2017-04-14 08:28:31:556 548 f48 Agent  * Search Scope = {Machine}
    2017-04-14 08:28:31:618 548 f48 Setup Checking for agent SelfUpdate
    2017-04-14 08:28:31:618 548 f48 Setup Client version: Core: 7.6.7601.23453  Aux: 7.6.7601.23453
    2017-04-14 08:28:34:754 548 f48 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2017-04-14 08:28:34:848 548 f48 Misc Microsoft signed: NA
    2017-04-14 08:28:34:848 548 f48 Misc WARNING: Cab does not contain correct inner CAB file.
    2017-04-14 08:28:34:848 548 f48 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2017-04-14 08:28:34:863 548 f48 Misc Microsoft signed: NA
    2017-04-14 08:28:34:863 548 f48 Setup Wuident for the managed service is valid but not quorum-signed. Skipping selfupdate.
    2017-04-14 08:28:34:863 548 f48 Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2017-04-14 08:28:34:863 548 f48 Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2017-04-14 08:28:36:532 548 f48 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2017-04-14 08:28:36:532 548 f48 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://172.19.3.14/ClientWebService/client.asmx
    2017-04-14 08:28:36:564 548 f48 PT WARNING: Cached cookie has expired or new PID is available
    2017-04-14 08:28:36:564 548 f48 PT Initializing simple targeting cookie, clientId = 8d1c2a11-53ec-4395-b3b4-3c88cba87edf, target group = , DNS name = ind_wsustest.in.os.local
    2017-04-14 08:28:36:564 548 f48 PT  Server URL = http://172.19.3.14/SimpleAuthWebService/SimpleAuth.asmx
    2017-04-14 08:29:37:532 548 f48 Misc WARNING: Send failed with hr = 80072ee2.
    2017-04-14 08:29:37:532 548 f48 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2017-04-14 08:29:37:532 548 f48 Misc FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2
    2017-04-14 08:29:37:532 548 f48 PT  + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
    2017-04-14 08:29:37:532 548 f48 PT  + Caller provided credentials = No
    2017-04-14 08:29:37:532 548 f48 PT  + Impersonate flags = 0
    2017-04-14 08:29:37:532 548 f48 PT  + Possible authorization schemes used = 
    2017-04-14 08:29:37:532 548 f48 PT WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
    2017-04-14 08:29:37:532 548 f48 PT WARNING: PTError: 0x80072ee2
    2017-04-14 08:29:37:532 548 f48 PT WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
    2017-04-14 08:29:37:532 548 f48 PT WARNING: Sync of Updates: 0x80072ee2
    2017-04-14 08:29:37:532 548 f48 PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
    2017-04-14 08:29:37:532 548 f48 Agent  * WARNING: Failed to synchronize, error = 0x80072EE2
    2017-04-14 08:29:37:532 548 f48 Agent  * WARNING: Exit code = 0x80072EE2
    2017-04-14 08:29:37:532 548 f48 Agent *********
    2017-04-14 08:29:37:532 548 f48 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2017-04-14 08:29:37:532 548 f48 Agent *************
    2017-04-14 08:29:37:532 548 f48 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
    2017-04-14 08:29:37:532 548 18f8 AU >>##  RESUMED  ## AU: Search for updates [CallId = {5290A803-2E92-44E9-9C0C-668139635338}]
    2017-04-14 08:29:37:532 548 18f8 AU  # WARNING: Search callback failed, result = 0x80072EE2
    2017-04-14 08:29:37:532 548 18f8 AU  # WARNING: Failed to find updates with error code 80072EE2
    2017-04-14 08:29:37:532 548 18f8 AU #########
    2017-04-14 08:29:37:532 548 18f8 AU ##  END  ##  AU: Search for updates [CallId = {5290A803-2E92-44E9-9C0C-668139635338}]
    2017-04-14 08:29:37:532 548 18f8 AU #############
    2017-04-14 08:29:37:532 548 18f8 AU Successfully wrote event for AU health state:0
    2017-04-14 08:29:37:532 548 18f8 AU AU setting next detection timeout to 2017-04-14 07:59:37
    2017-04-14 08:29:37:532 548 18f8 AU Setting AU scheduled install time to 2017-04-14 06:30:00
    2017-04-14 08:29:37:532 548 18f8 AU Successfully wrote event for AU health state:0
    2017-04-14 08:29:37:548 548 18f8 AU Successfully wrote event for AU health state:0
    2017-04-14 08:29:42:540 548 f48 Report REPORT EVENT: {87334B82-D51B-41D9-A168-093ADDFD2F86} 2017-04-14 08:29:37:532+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
    2017-04-14 08:29:42:586 548 f48 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2017-04-14 08:29:42:586 548 f48 Report WER Report sent: 7.6.7601.23453 0x80072ee2(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2017-04-14 08:37:11:612 548 f48 PT WARNING: Cached cookie has expired or new PID is available
    2017-04-14 08:37:11:612 548 f48 PT Initializing simple targeting cookie, clientId = 8d1c2a11-53ec-4395-b3b4-3c88cba87edf, target group = , DNS name = ind_wsustest.in.os.local
    2017-04-14 08:37:11:612 548 f48 PT  Server URL = http://172.19.3.14/SimpleAuthWebService/SimpleAuth.asmx
    2017-04-14 08:37:15:029 548 f48 Report Uploading 1 events using cached cookie, reporting URL = http://172.19.3.14/ReportingWebService/ReportingWebService.asmx
    2017-04-14 08:37:15:029 548 f48 Report Reporter successfully uploaded 1 events.
    2017-04-14 12:00:09:915 548 20d0 AU Forced install timer expired for AUInstallType = 4
    2017-04-14 12:00:09:915 548 20d0 AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2017-04-14 12:00:09:915 548 20d0 AU Setting AU scheduled install time to 2017-04-15 06:30:00
    2017-04-14 12:00:09:915 548 20d0 AU Successfully wrote event for AU health state:0
    2017-04-14 13:29:36:808 548 20d0 AU #############
    2017-04-14 13:29:36:808 548 20d0 AU ## START ##  AU: Search for updates
    2017-04-14 13:29:36:808 548 20d0 AU #########
    2017-04-14 13:29:36:808 548 20d0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {5AE25C24-C4D0-409D-BF7C-887CCE4B9C57}]
    2017-04-14 13:29:36:808 548 1b74 Agent *************
    2017-04-14 13:29:36:808 548 1b74 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2017-04-14 13:29:36:808 548 1b74 Agent *********
    2017-04-14 13:29:36:808 548 1b74 Agent  * Online = Yes; Ignore download priority = No
    2017-04-14 13:29:36:808 548 1b74 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2017-04-14 13:29:36:808 548 1b74 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2017-04-14 13:29:36:808 548 1b74 Agent  * Search Scope = {Machine}
    2017-04-14 13:29:36:871 548 1b74 Setup Checking for agent SelfUpdate
    2017-04-14 13:29:36:871 548 1b74 Setup Client version: Core: 7.6.7601.23453  Aux: 7.6.7601.23453
    2017-04-14 13:29:39:913 548 1b74 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2017-04-14 13:29:39:928 548 1b74 Misc Microsoft signed: NA
    2017-04-14 13:29:39:928 548 1b74 Misc WARNING: Cab does not contain correct inner CAB file.
    2017-04-14 13:29:39:928 548 1b74 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2017-04-14 13:29:39:944 548 1b74 Misc Microsoft signed: NA
    2017-04-14 13:29:39:944 548 1b74 Setup Wuident for the managed service is valid but not quorum-signed. Skipping selfupdate.
    2017-04-14 13:29:39:944 548 1b74 Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2017-04-14 13:29:39:944 548 1b74 Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2017-04-14 13:29:40:958 548 1b74 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2017-04-14 13:29:40:958 548 1b74 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://172.19.3.14/ClientWebService/client.asmx
    2017-04-14 13:29:40:973 548 1b74 PT WARNING: Cached cookie has expired or new PID is available
    2017-04-14 13:29:40:973 548 1b74 PT Initializing simple targeting cookie, clientId = 8d1c2a11-53ec-4395-b3b4-3c88cba87edf, target group = , DNS name = ind_wsustest.in.os.local
    2017-04-14 13:29:40:973 548 1b74 PT  Server URL = http://172.19.3.14/SimpleAuthWebService/SimpleAuth.asmx
    2017-04-14 13:30:41:709 548 1b74 Misc WARNING: Send failed with hr = 80072ee2.
    2017-04-14 13:30:41:709 548 1b74 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2017-04-14 13:30:41:709 548 1b74 Misc FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2
    2017-04-14 13:30:41:709 548 1b74 PT  + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
    2017-04-14 13:30:41:709 548 1b74 PT  + Caller provided credentials = No
    2017-04-14 13:30:41:709 548 1b74 PT  + Impersonate flags = 0
    2017-04-14 13:30:41:709 548 1b74 PT  + Possible authorization schemes used = 
    2017-04-14 13:30:41:709 548 1b74 PT WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
    2017-04-14 13:30:41:709 548 1b74 PT WARNING: PTError: 0x80072ee2
    2017-04-14 13:30:41:709 548 1b74 PT WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
    2017-04-14 13:30:41:709 548 1b74 PT WARNING: Sync of Updates: 0x80072ee2
    2017-04-14 13:30:41:709 548 1b74 PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
    2017-04-14 13:30:41:709 548 1b74 Agent  * WARNING: Failed to synchronize, error = 0x80072EE2
    2017-04-14 13:30:41:709 548 1b74 Agent  * WARNING: Exit code = 0x80072EE2
    2017-04-14 13:30:41:709 548 1b74 Agent *********
    2017-04-14 13:30:41:709 548 1b74 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2017-04-14 13:30:41:709 548 1b74 Agent *************
    2017-04-14 13:30:41:709 548 1b74 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
    2017-04-14 13:30:41:709 548 1ed0 AU >>##  RESUMED  ## AU: Search for updates [CallId = {5AE25C24-C4D0-409D-BF7C-887CCE4B9C57}]
    2017-04-14 13:30:41:709 548 1ed0 AU  # WARNING: Search callback failed, result = 0x80072EE2
    2017-04-14 13:30:41:709 548 1ed0 AU  # WARNING: Failed to find updates with error code 80072EE2
    2017-04-14 13:30:41:709 548 1ed0 AU #########
    2017-04-14 13:30:41:709 548 1ed0 AU ##  END  ##  AU: Search for updates [CallId = {5AE25C24-C4D0-409D-BF7C-887CCE4B9C57}]
    2017-04-14 13:30:41:709 548 1ed0 AU #############
    2017-04-14 13:30:41:709 548 1ed0 AU Successfully wrote event for AU health state:0
    2017-04-14 13:30:41:709 548 1ed0 AU AU setting next detection timeout to 2017-04-14 13:00:41
    2017-04-14 13:30:41:709 548 1ed0 AU Setting AU scheduled install time to 2017-04-15 06:30:00
    2017-04-14 13:30:41:709 548 1ed0 AU Successfully wrote event for AU health state:0
    2017-04-14 13:30:41:724 548 1ed0 AU Successfully wrote event for AU health state:0
    2017-04-14 13:30:46:716 548 1b74 Report REPORT EVENT: {62444E0D-28D4-4FC5-B279-703EC1D453CE} 2017-04-14 13:30:41:709+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
    2017-04-14 13:30:46:732 548 1b74 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2017-04-14 13:30:46:732 548 1b74 Report WER Report sent: 7.6.7601.23453 0x80072ee2(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2017-04-14 13:38:15:818 548 1b74 PT WARNING: Cached cookie has expired or new PID is available
    2017-04-14 13:38:15:818 548 1b74 PT Initializing simple targeting cookie, clientId = 8d1c2a11-53ec-4395-b3b4-3c88cba87edf, target group = , DNS name = ind_wsustest.in.os.local
    2017-04-14 13:38:15:818 548 1b74 PT  Server URL = http://172.19.3.14/SimpleAuthWebService/SimpleAuth.asmx
    2017-04-14 13:38:21:325 548 1b74 Report Uploading 1 events using cached cookie, reporting URL = http://172.19.3.14/ReportingWebService/ReportingWebService.asmx
    2017-04-14 13:38:21:325 548 1b74 Report Reporter successfully uploaded 1 events.

    Friday, April 14, 2017 11:33 AM
  • Hi sandeepkelley,

    Please also show us the AU settings on clients that do not report, which locates in HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU, check if the "UseWUServer" is "1" and "NoAutoUpdate" is "0".

    Besides, also check if the network connection between the WSUS server and WSUS clients is well, use ping command to check the network connection, if there are firewalls, turn it off temporarily for test;

    Check if the clients could access http://172.19.3.14/ClientWebService/client.asmx

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, April 17, 2017 8:44 AM
  • Hi,

    Just to check if the above reply could be of help? If yes, you may mark useful reply as answer, if not, welcome to feedback.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 19, 2017 2:43 AM