locked
Problem with Word RRS feed

  • Question

  • Hi, I purchased Office Professional Plus 2016 and just installed it. all the programs work - except for Word, which refuses to open (Windows reports that it experienced a problem and that it shutting down Word). Any idea what I can try?
    Tuesday, December 1, 2015 6:32 PM

Answers

  • Hi,

    Please try if you can start Word in safe mode:

    Press Win + R, type "winword.exe /safe" in the Run window, press Enter.

    If Word starts in safe mode, we may suspect the issue was caused by some 3rd-party add-ins, please disable the suspicious ones to verify which one caused the issue.

    By the way, you can also try if you can run Word as administrator. If the problem persists, please run a repair of Office from Control Panel -> Programs and Features.

    Regards,

    Melon Chen
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Wednesday, December 2, 2015 2:17 AM