locked
BSOD issue RRS feed

  • Question

  • Could anyone help me for this BSOD issue?

    Dump File         : 112814-33290-01.dmp
    Crash Time        : 28/11/2014 0:08:32
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`73462e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`0effdb60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.18526 (win7sp1_gdr.140706-1506)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+75bc0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\112814-33290-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 295,216
    Dump File Time    : 28/11/2014 0:10:47

    Anv help will be appreciate!


    Thursday, November 27, 2014 4:33 PM

Answers

All replies

  • This error has not appeared without any cause. It is good to give info on the latest installation, upgrade, change of configuration. Most probably there is problem with divers. Use drivers from computer vendor. To view current drivers use http://www.nirsoft.net/utils/driverview.html

    Fot detailed analysis od dump file use WinDBG or at least view it with Nirsoft BSOD viewer.

    Regards

    Milos

    Thursday, November 27, 2014 5:47 PM
  • Hi,

    When are you experiencing BSODs? During gaming, browsing, watching a movie?

    I would also check the disk by using SFC /SCANNOW command.

    Also, it would be nice to check RAM memory too. You can use MemTest86+. This diagnostic tool is free:

    MemTest86+

    These two suggestions are hardware related, suggestion from Milos is software related. I also think that it is likely a software issue, but it is always a good thing to test your hardware too.


    Please click on Propose As Answer or to mark this post as and helpful for other people. This posting is provided AS-IS with no warranties, and confers no rights.

    Thursday, November 27, 2014 6:24 PM
  • The BSOD is like this:

    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    The problem seems to be caused by the following file: ntoskrnl.exe

    IRQL_GT_ZERO_AT_SYSTEM_SERVICE

    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical Information:

    *** STOP: 0x0000004a (0x0000000073922e09, 0x0000000000000002, 0x0000000000000000, 
    0xfffff8800da29b60)

    *** ntoskrnl.exe - Address 0xfffff8000447ebc0 base at 0xfffff80004409000 DateStamp 
    0x53b9f073

    I am using notebook with intel cpu and amd graphic card. Recently i want to install the catalyst control center for my computer but after i use the amddriverdownloader, it installed the  new amd drivers for me. The BSOD started so i tried to uninstall the new driver and use back the old driver supplied by the notebook vendor(SONY). But seems the problem still exist. I also install the cpuz and gpuz during this period and i have already uninstalled it. 

    Friday, November 28, 2014 1:49 AM
  • To be able to troubleshoot what might be causing your system to crash, we need the dump files. In an ideal situation, more than one file would be needed to establish a pattern so, if you do have more than one (preferrably, nothing over a month old), please upload them.

    Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.

    When you are done, make the folder public and share the link here.

    Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP)
    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

    Friday, November 28, 2014 1:57 AM
  • MemTest show errors in ram...so  at least i need to change the ram?
    Friday, November 28, 2014 3:23 AM
  • Thx, i will try to upload these files later!
    Friday, November 28, 2014 3:25 AM
  • JT

    Generally speaking you are looking for a driver not a ram issue.  If XPROCKS can not find the driver/s that are responsible he will tell you to  run memtest but until he does it is a long test often taking hours so I would wait


    Wanikiya and Dyami--Team Zigzag

    Friday, November 28, 2014 3:29 AM
  • Sorry for my late reply. Here are the link with those folders.

    htts://onedrive.live.com/redir?resid=AEDB3E1440118E8D!129&authkey=!ACRQJlzETU4xM4w&ithint=folder%2cspeccy

    Monday, December 1, 2014 3:26 PM
  • Jim

    I am sure XPROCKS will be with you shortly.  There is a definitive cause in the newest DMP file.


    Wanikiya and Dyami--Team Zigzag

    Monday, December 1, 2014 4:23 PM
  • Once is maybe a coincidence, but all three dumps reference avp.exe.

    SYMBOL_STACK_INDEX:  2

    SYMBOL_NAME:  nt!KiSystemServiceExit+245

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME:  ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  53b9f073

    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_avp.exe_nt!KiSystemServiceExit+245

    BUCKET_ID:  X64_RAISED_IRQL_FAULT_avp.exe_nt!KiSystemServiceExit+245

    Followup: MachineOwner

    avp.exe, is part of KAPERSKY  AV Suite. I would suggest that you uninstall it using the removal tool linked below, then reinstall the latest version and apply any updates/patches.

    Removal tool to uninstall Kaspersky Lab products.

    http://support.kaspersky.com/common/service.aspx?el=1464

    If that does not resolve the crashes, uninstall KAPERSKY and install Microsoft Security Essentials.

    Microsoft Security Essentials.

    http://windows.microsoft.com/en-us/windows/security-essentials-download

    These drivers need updating, while you are at it.

    ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009: http://sysnative.com/drivers/driver.php?id=ArcSoftKsUFilter.sys

    athrx.sys    Tue Jun 21 04:03:39 2011 (4E00505B): http://sysnative.com/drivers/driver.php?id=athrx.sys

    HECIx64.sys  Tue Oct 19 19:33:43 2010 (4CBE2AD7): http://sysnative.com/drivers/driver.php?id=HECIx64.sys

     L1C62x64.sys Mon Sep 27 02:36:23 2010 (4CA03B67): http://sysnative.com/drivers/driver.php?id=L1C62x64.sys

    nusb3hub.sys Thu Dec 09 23:50:35 2010 (4D01B19B): http://sysnative.com/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Thu Dec 09 23:50:35 2010 (4D01B19B): http://sysnative.com/drivers/driver.php?id=nusb3xhc.sys


    • Edited by XP ROCKS Monday, December 1, 2014 8:19 PM
    • Proposed as answer by ZigZag3143x Monday, December 1, 2014 8:31 PM
    • Marked as answer by Yolanda Zhu Thursday, December 4, 2014 10:36 AM
    Monday, December 1, 2014 7:56 PM
  • Thank you to all of you for your help!!!
    Friday, December 5, 2014 8:59 AM
  • You are welcome Jim.
    Friday, December 5, 2014 4:52 PM