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Cannot upload a MS Word Document RRS feed

  • Question

  • Using Win 10 with MS office 2016 Home and Business

    I have a client (an attorney) that wants to use a program called “Court View”. Court View allows attorneys to upload documents (.doc, .docx, and pdf) to the court.

    Every time he tries to upload a Word Document (docx) an error comes up and says “Only .doc, .docx, .pdf files can be uploaded.” We do not understand why.

    We have turned off the firewall, tried from a different computer in his office (both Win 10 Office 2016) same issue.

    It works from a Windows 7 computer running Office 2010.

    It works from a Win 10 notebook with Office 2016, logged on to the internet via a different provider.

    Uploading a pdf does work on all machines.

    Could it be a Win 10 issue, security?

    I’m looking for ideas to try, any ideas?

    Thursday, July 11, 2019 7:19 PM

All replies

  • Repair an Office application

    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Friday, July 12, 2019 12:04 AM
  • It should not be a Windows 10 issue.

    You could try the following methods:

    1.repair/reinstall Office software

    2.change another account for uploading

    3.contact Court View support for ideas.

    Regards


    Please remember to mark the replies as answers if they help.
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    Friday, July 12, 2019 1:41 AM
    Moderator
  • Repair reinstall office did not help

    No other user or account available to try

    Court View will not help, they say not their problem

    It will work on a different computer on a different network when we put the document on a pen drive -> to the other computer

    Thursday, July 25, 2019 11:17 AM
  • You may try to reset this PC and keep my file to exclude system related influence

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 9, 2019 7:14 AM
    Moderator