OFFICIAL: FAQ for attendees of "The New Efficiency" launch event - Here's how you can get a 64-bit DVD RRS feed

  • General discussion

  • Frequently Asked Questions


    I recently attended “The New Efficiency” launch event held by Microsoft, where I received a Windows 7 Ultimate 32-bit DVD.  How do I get a 64-bit media?

    Please email your address & phone number to tne64@microsoft.com.   We will send the 64-bit disk without a new product key within two weeks.   Please keep the product key that came with your 32-bit DVD.

    If I’ve already activated the key that came with the 32-bit disk, can I still use it to activate the 64-bit installation?

    Yes, you can if you’re re-installing on the same machine.   

    Since I’m getting a 64-bit disk, can I just discard the 32-bit that I got?

    No.  Please keep the original packaging of your 32-bit disk because you’ll need the product key to activate your 64-bit installation.

    I’ve sent my 32-bit disk back to Microsoft for an exchange, will I get a new 64-bit disk with key?

    Yes, we will send you a 64-bit disk with product key when we receive your 32-bit disk.      

    According to my shipment tracking, the 32-bit disk I sent has arrived at Microsoft.  Why haven’t I received my 64-bit disk?

    Your disk was sent to a Microsoft mailing center.  It would take a few more days for the disk to get routed to us for processing.   Given the volume we’re dealing with, we do batch shipping, so it may take 10-14 days before you receive your 64-bit disk.

    By which shipping method do you send the 64-bit disk?

    We ship via UPS Ground which, depending on your location, may take up to 5 business days to deliver from the time we ship.

    I emailed tne64@microsoft.com over a week ago, but have not received a response.  Will I ever get a response?

    Yes, you will get a response.  There’s a backlog of requests, which are being processed as quickly as possible in the order they came in.  Please be assured that you will get a response.   Thank you for your patience and understanding.

    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Thursday, November 12, 2009 7:28 AM

All replies

  • Hi Mark

    Thank you very much for posting this information.


    Ronnie Vernon MVP
    Thursday, November 12, 2009 8:15 AM