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Restore deleted files after running Offline Fix RRS feed

  • Question

  • Please Help. Any help is appreciated. and Thank You.

    Today to help a user in my company, I had to run Microsoft's Offline Fix Tool on a Windows 7 Machine. Some issue with the network, the laptop did not sync. and my bad, I didn't notice in the sync center . After running the tool User's a month old data is lost. I was unable to locate the files anywhere in the Snapshot folders in the server. Since it's a corporate environment and a bank I cannot run any unauthorized tools to recover the data.

    Offline files are stored in Windows\CSC folder. Please help me in understanding two things.

    1) If we run Offline fix, will that delete the files from CSC folder? 

    2) Incase, If it's there, but to access the CSC folder you need to take Ownership. Not able to access the folder even with my admin credentials. If we take ownership of that folder will it affect the synchronization in future?

    Ruru Koshy Varghese

    Wednesday, May 18, 2016 3:49 AM

Answers

  • You'll probably need to use a 3rd party tool now in case you dont have scheduled backups. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, May 18, 2016 6:05 AM
    Moderator
  • Hi Ruru Koshy Varghese,

     

    I want to confirm that which fix tools have you used?

    We could try Robocopy to check the result. Please refer to the link:

    Recovering A Deleted Windows 7 Offline Files Cache:

    http://mediarealm.com.au/articles/2013/03/recovering-a-deleted-windows-7-offline-files-cache-with-volume-shadow-services/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the problem still persists, I’m afraid your best bet is data recovery specialists.

     

    Best Regards,

    Tao


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, May 19, 2016 11:01 AM
    Moderator

All replies

  • You'll probably need to use a 3rd party tool now in case you dont have scheduled backups. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, May 18, 2016 6:05 AM
    Moderator
  • Hi Ruru Koshy Varghese,

     

    I want to confirm that which fix tools have you used?

    We could try Robocopy to check the result. Please refer to the link:

    Recovering A Deleted Windows 7 Offline Files Cache:

    http://mediarealm.com.au/articles/2013/03/recovering-a-deleted-windows-7-offline-files-cache-with-volume-shadow-services/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the problem still persists, I’m afraid your best bet is data recovery specialists.

     

    Best Regards,

    Tao


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, May 19, 2016 11:01 AM
    Moderator