Remote Assistance - no prompt RRS feed

  • Question

  • This is somewhat related to SCCM - but it really applies to the basic RemoteAssistance application that comes built-in.

    We are running a domain environment, all Vista x32 systems. We are trying to replace the SMS Remote Tools with Remote Assistance as it seems to work faster and has less issues. At the same time, one of the things that Remote Tools gave us as Admins was the ability to (a) see and (b) take control of a user PC (for support) without requiring the user to take any action.

    With Remote Assistance, the user needs to do two things to give us that same ability (a) grant permission to view the desktop and (b) allow us to take control. It is annoying, and we are scared of the transition to that kind of a model.

    I am aware that in XP's version of Remote Assistance there was a "hack" of some sort which allowed us to do what we want - but now, in Vista, that same idea doesn't work.

    Does anyone have experience allowing the Help Desk and/or Admin staff to get control and view the screen automatically? We have tried SCCM controls, Group Policy - all of which have not helped.

    Tuesday, March 24, 2009 6:52 AM

All replies

  • Same issue in win 7.

    Has anyone come up with a walk around?

    ANy help would be much appreciated.



    Friday, January 27, 2012 12:56 AM
  • We are experiencing this issue with SCCM 2012 sp1. Is there a way to connect to Windows 7 machines without prompting the user on the other end to accept?
    Wednesday, February 27, 2013 4:34 PM