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  • Question

  • Dear
    When I receive a .docx attachment by e-mail I download it.
    it will be a compresed folder
    so i need assistant to how to fix this issue eventhough i'm using office 2007.
    thanks
    Monday, May 18, 2009 12:41 PM

Answers

All replies

  • Hello,

    What do you mean by in compressed format? do you get that by in .zip, .cab, .rar etc format? or you mean the by attribute have been changed to compress?

    Please explain your issue in little bit more detail.
    Arun Kumar | MCSE - 2K3 + Messaging | ITIL-F V3
    Monday, May 18, 2009 6:24 PM
  • Hello
     when I want to dowblopad the attachment (which is .docx) I receieve save it to the desktop and when I want to save it the file type will be compressed folder and it will be compressed and as i enter the folderr i see more than one folder.
    Note that this happens only on this PC the others are working normally and I'm using office 2007 on it.

    thanks

    Tuesday, May 19, 2009 4:24 AM
  • Hi,

     

    Can you open the .docx file in Outlook directly? You mentioned it will become a compressed folder, so check the file’s properties, what’s the file extension? Rar or zip?   

     

    Thanks,

     

    Elvis

    Tuesday, May 19, 2009 9:04 AM
  • As you said this is only happens on this PC then i guess this is machine specific issue and nothing to deal with exchange as in how exchange handling this .docx attachment.

    lets do one thing. reset the .docx extension and ensure it should only open with Microsoft Word ONLY!. hold the left shift key of your keyboard->right click-> Open with and select Microsoft Word application. Check the checkbox down mentioning that associate this extension with the above program.


    Arun Kumar | MCSE - 2K3 + Messaging | ITIL-F V3
    • Proposed as answer by Arun_Kumar Tuesday, May 19, 2009 9:52 PM
    Tuesday, May 19, 2009 9:52 PM
  • any update on this?
    Arun Kumar | MCSE - 2K3 + Messaging | ITIL-F V3
    Saturday, May 23, 2009 1:39 PM
  • It is successful partialy.

    I used the shift key and then open with and I succeded in opening it in word but the problem is that every time I want to download such a file I want to follow the same proccess eventhough I clicked on "always use the selected program to open this kind of files".

    thanks a lot
    Sunday, May 24, 2009 4:18 AM
  • Hi,

    Could you put here what is under the following keys in your registry?
    HKEY_CLASSES_ROOT\.docx
    HKEY_CLASSES_ROOT\Mime\Database\Content Type\application/vnd.openxmlformats-officedocument.wordprocessingml.document
    HKEY_CLASSES_ROOT\SystemFileAssociations\.docx

    Regards,
    Zoltán
    http://www.clamagent.org - Free Antivirus for Exchange
    http://www.it-pro.hu
    http://emaildetektiv.hu
    Sunday, May 24, 2009 5:29 AM
  • Hi Mlebanon,

    Can you open the .docx file in Outlook by double-clicking it? Can you open the .docx file in desktop normally?

    I would like to explian this is Exchange Server forum, the best place for the issue is Outlook newsgroup or Windows forum:

    Outlook newsgroup
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook.general&mid=84089d43-99b2-42c0-92ba-35d66455e3fa

    Windows forum
    http://social.technet.microsoft.com/forums/en-US/category/windowsvistaitpro/

    Thanks,

    Elvis

    • Marked as answer by Elvis Wei Friday, May 29, 2009 7:45 AM
    Monday, May 25, 2009 2:05 AM