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Can't install Kodak printer error code 0x00000570

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Had kodak C310 printer installed and working, then laptop had a windows software update and since then couldn't use printer, kept saying printer wasn't installed although could see it in printer/devices.

Printer was uninstalled and re-installed software loaded ok but keeps coming up with drivers not available or out of date . when we try to load drivers from kodak software it comes up with "Unable to install Kodak C315 AiO Type 3 - User Mode x64 driver operation could not be completed (error 0x00000570)

Wednesday, January 11, 2012 11:23 AM

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Hi,

Since the issue occurred after installing the update, please check Windows Update history and let me know the name of the problematic one. Then perform system restore to check the result.

If the issue persists, I find the printer driver and firmware from Kodak website. Please install them manually for a test.

KODAK All-in-One Printer Home Center Software

http://support.en.kodak.com/app/answers/detail/a_id/17138/selected/true

KODAK ESP C310 All-in-One Printer Firmware

http://support.en.kodak.com/app/answers/detail/a_id/32063/selected/true

Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Niki Han

TechNet Community Support
- Marked as answer by Niki Han Monday, January 23, 2012 2:10 AM
Sunday, January 15, 2012 4:04 PM