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Installing printers by policy

    Question

  • Dear fellow TechNet Users,

    This is the first time creating a post at TechNet myself because I 
    could't find a solution.

    I'm trying to create a policy to push printers for certain security groups
    on our domain. The only problem is that I receive a error "0x800704ec".
    When trying to add the printer manually I receive a error that I don't
    have permission to the queue of the printer. The printer is installed onto 
    the server and shared to active directory.

    Solutions that I have tried:

    • I already tried certain solutions as disabling or configuring the Point and Print Restrictions policy.
    • I tried disabling UAC.
    • I have checked the drivers, they are the right version, 32 / 64 bits and OS.
    • I tried giving my test user all the permissions in the security tab in the 
      properties of the printer.
    • I have tried restarting the print spooler.




    • Edited by 13ramon13 Friday, August 5, 2016 12:31 PM
    Friday, August 5, 2016 12:26 PM

Answers

  • > on our domain. The only problem is that I receive a error "0x800704ec".
     
    # as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0x4ec
    # for hex 0x4ec / decimal 1260 :
      ERROR_ACCESS_DISABLED_BY_POLICY
    winerror.h
    # Windows cannot open this program because it has been
    # prevented by a software restriction policy. For more
    # information, open Event Viewer or contact your system
    # administrator.
    # 1 matches found for "0x800704ec"
     
    Check for Software Restriction Policies... Seems the driver installer
    wants to execute a program.
     
    Friday, August 5, 2016 1:04 PM
  • Hi,
    I agree with Martin that it may be caused by the restricted printer driver. When a user installs a printer, the printer driver needs to be installed and this is usually the reason why the Access Denied error appears.
    >> When trying to add the printer manually I receive a error that I don't
    have permission to the queue of the printer.
    In addition to check the Software Restriction Policies, you could also have a try below to see if it could verify our suspect or woks to add printer manually :
    Go to Control Panel. Choose printer. Then choose Add Printer.

    ChooseAdd a local printer. Click on Create a new port. The default in the drop down box is Local Port. Do not change that. Click Next.

    A dialogue box will appear asking for you to enter a port name. Type in the \\computer name\printer name
    Regards,
    Wendy


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 8, 2016 8:30 AM
    Moderator

All replies

  • > on our domain. The only problem is that I receive a error "0x800704ec".
     
    # as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0x4ec
    # for hex 0x4ec / decimal 1260 :
      ERROR_ACCESS_DISABLED_BY_POLICY
    winerror.h
    # Windows cannot open this program because it has been
    # prevented by a software restriction policy. For more
    # information, open Event Viewer or contact your system
    # administrator.
    # 1 matches found for "0x800704ec"
     
    Check for Software Restriction Policies... Seems the driver installer
    wants to execute a program.
     
    Friday, August 5, 2016 1:04 PM
  • Hi,
    I agree with Martin that it may be caused by the restricted printer driver. When a user installs a printer, the printer driver needs to be installed and this is usually the reason why the Access Denied error appears.
    >> When trying to add the printer manually I receive a error that I don't
    have permission to the queue of the printer.
    In addition to check the Software Restriction Policies, you could also have a try below to see if it could verify our suspect or woks to add printer manually :
    Go to Control Panel. Choose printer. Then choose Add Printer.

    ChooseAdd a local printer. Click on Create a new port. The default in the drop down box is Local Port. Do not change that. Click Next.

    A dialogue box will appear asking for you to enter a port name. Type in the \\computer name\printer name
    Regards,
    Wendy


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 8, 2016 8:30 AM
    Moderator