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Can't add a personal account - Android RRS feed

  • Question

  • Hi.

    I had a couple of incidents with my android device that led to the full wipes, and until the last one the app was working perfectly. Now, when I try to add my personal Microsoft account, the app either launches Skype (and when I log in Skype, nothing happens), or just crashes.

    The device is Wileyfox Swift, with Android 6.0.1 (Cyanogen OS 13.1.5 build ID MHC19Q), the app version is 6.0.6.

    Thursday, February 16, 2017 8:36 AM

All replies

  • Hi,

    According to your description, maybe we can do a factory data reset, and install the app again.

    Please backup your data first, then try to do a factory data reset.

    After the factory data reset completed, try to install Microsoft authenticator app and add account again.

    Please feel free to let us know if you need further assistance.

    Best regards,

    Jason


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 17, 2017 8:48 AM
  • Hi,

    Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

    Best regards,
    Jason Ye


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 21, 2017 1:26 AM