locked
Direct X appcrash RRS feed

  • Question

  • I recently upgraded my computer and when running any game i can play for about a half an hour before it crashes, I have tried several graphics settings, updated and rolled back my video drivers, tried directx 9 and 11, un/reinstalled the programs but i keep getting the same APPCRASH error. I reviewed the related topics i could find here but none of them were able to help me.
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: CivilizationV.exe
      Application Version: 1.0.1.383
      Application Timestamp: 4e41c1b0
      Fault Module Name: CivilizationV.exe
      Fault Module Version: 1.0.1.383
      Fault Module Timestamp: 4e41c1b0
      Exception Code: c0000005
      Exception Offset: 001a4bde
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    I am running: Processor AMD Phenom(tm) II X6 1100T Processor, 3500 Mhz, 6 Core(s), 6 Logical Processor(s) Video 2x AMD Radeon HD 6900 Series crossfire'd with 16g ram on windows 7 64 bit
    Thank you in advance for your help
    Monday, December 5, 2011 11:19 AM

Answers

  • Hi,

     

    I checked the System Requirement in official forum of CivilizationV, it should work fine.

    http://www.2kgames.com/civ5/support/

     

    I just suggest that you could try to perform a Clean Boot to determine whether this problem is caused by third party software conflict.

    http://support.microsoft.com/kb/929135

     

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

     

    Please understand, CivilizationV is not a Microsoft’s product, we haven’t much information about it. If the issue persists,  I recommend that you could contact CivilizationV support to check this issue.

    http://forums.2kgames.com/forums/forumdisplay.php?74-Civilization-V-General-Discussion

     

    Notice: Since the website are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of these.


    William Tan

    TechNet Community Support

    • Marked as answer by Arthur Xie Tuesday, December 20, 2011 8:09 AM
    Wednesday, December 7, 2011 9:31 AM