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SBS 2003 ActiveSync problem RRS feed

  • Question

  • I have tried resetting IIS Virtual Directories:

    http://support.microsoft.com/kb/883380

    http://support.microsoft.com/kb/817379

    I can browse https://server.domain.com/exchange/ aswell as https://server.domain.com/oma internally and externally

    Samsung Galaxy S2 says "You entered an incorrect server address or the server requires a protocol version that Email does not support

    Nokia Lumia says Your Windows Phone does not support this server setting

    Exchange connectivity test also fails with:
    Testing TCP port 443 on host server.domain.com to ensure it's listening and open. The specified port is either blocked, not listening, or not producing the expected response.

    I have verified that port 443 is open for the server fqdn. It is also telnettable.

    Any idea where to start?

    Monday, July 9, 2012 10:56 AM

Answers

  • Can you run the SBS BPA ? Also, can you expand the results from testexchangeconnectivity and see if they give a more detailed explanation?

    Jim

    • Proposed as answer by James Xiong Wednesday, July 18, 2012 12:59 AM
    • Marked as answer by James Xiong Friday, July 20, 2012 1:11 AM
    Monday, July 9, 2012 11:36 AM
  • Can you make sure that there is not another web application running on port 443 as well ?

    Jeremy

    • Proposed as answer by James Xiong Wednesday, July 18, 2012 12:59 AM
    • Marked as answer by James Xiong Friday, July 20, 2012 1:11 AM
    Tuesday, July 10, 2012 4:04 AM
  • Hi,

    On the server side, enter the URL (http://localhost/Microsoft-Server-ActiveSync) in the IE browser. After entering the credentials, please let us know the page you have returned.

    Of course, you need to follow the Jim’s suggestion to narrow down the issue and post back the result. Please post the entire testing result from Microsoft Remote Connectivity Analyzer. And you also need to look into the Event Viewer to verify the issue.

    Regards,
    James


    James Xiong

    TechNet Community Support

    • Proposed as answer by James Xiong Wednesday, July 18, 2012 12:59 AM
    • Marked as answer by James Xiong Friday, July 20, 2012 1:11 AM
    Tuesday, July 10, 2012 7:00 AM

All replies

  • Can you run the SBS BPA ? Also, can you expand the results from testexchangeconnectivity and see if they give a more detailed explanation?

    Jim

    • Proposed as answer by James Xiong Wednesday, July 18, 2012 12:59 AM
    • Marked as answer by James Xiong Friday, July 20, 2012 1:11 AM
    Monday, July 9, 2012 11:36 AM
  • Can you make sure that there is not another web application running on port 443 as well ?

    Jeremy

    • Proposed as answer by James Xiong Wednesday, July 18, 2012 12:59 AM
    • Marked as answer by James Xiong Friday, July 20, 2012 1:11 AM
    Tuesday, July 10, 2012 4:04 AM
  • Hi,

    On the server side, enter the URL (http://localhost/Microsoft-Server-ActiveSync) in the IE browser. After entering the credentials, please let us know the page you have returned.

    Of course, you need to follow the Jim’s suggestion to narrow down the issue and post back the result. Please post the entire testing result from Microsoft Remote Connectivity Analyzer. And you also need to look into the Event Viewer to verify the issue.

    Regards,
    James


    James Xiong

    TechNet Community Support

    • Proposed as answer by James Xiong Wednesday, July 18, 2012 12:59 AM
    • Marked as answer by James Xiong Friday, July 20, 2012 1:11 AM
    Tuesday, July 10, 2012 7:00 AM