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Laptop boots up and works find but screen stays black? RRS feed

  • Question

  • Please help. Whenever I power up the computer, the screen fails to show the Toshiba logo and stays black. I've been able to make it past the bios password with the screen still staying black. Is there something wrong with the motherboard or what?

    Tuesday, February 25, 2014 11:44 PM

All replies

  • Hi,

    Two possible actions that you can follow:

    1) Connect an external monitor to determine if you have a logic board or LCD problem, if the external monitor works the trouble is with the display on your laptop,

    2) Turn your computer off by pressing and holding down the start button. Next unplug the computer and then remove the battery. Press and hold down the start button for about 60 seconds. Release the button and plug in the computer. Press the start button and the display should return. Replace the battery. If this does not work, try it again up to four times. No results usually indicates a bad motherboard.

    Please let us know your comments,

    Regards,

    Oscar.

    Saturday, March 1, 2014 8:30 PM