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0x80240022 when trying to update

    Question

  • Hi,

    I'm having issues with some pc's when trying to manual update definitions. I'm getting error 0x80240022. I have reinstalled FEP client and the issue still persists. 

    Monday, March 5, 2018 7:53 PM

All replies

  • Check C:\Windows\WindowsUpdate.log for more details

    https://ccmcache.wordpress.com/ | @kevmjohnston

    Monday, March 5, 2018 8:41 PM
  • this is the log file but i don't understand it

    2018-03-05 14:21:19:876 1256 2754 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2018-03-05 14:21:19:876 1256 2754 Report WER Report sent: 7.6.7601.23806 0x8024401f(0) 9BC96F6-5A00-4DA8-AFF8-CA1E4383ABCC Download 200 0 Microsoft Forefront Endpoint Pr {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2018-03-05 14:21:19:896 1256 2754 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2018-03-05 14:21:19:896 1256 2754 Report WER Report sent: 7.6.7601.23806 0x8024401f(0) 98E7C4A-6F9E-447B-839E-CCCA69F5B3F0 Download 200 0 Microsoft Forefront Endpoint Pr {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2018-03-05 14:22:35:008 10152 196c Misc ===========  Logging initialized (build: 7.6.7601.23806, tz: +0100)  ===========
    2018-03-05 14:22:35:008 10152 196c Misc  = Process: c:\Program Files\Microsoft Security Client\MpCmdRun.exe
    2018-03-05 14:22:35:008 10152 196c Misc  = Module: C:\Windows\system32\wuapi.dll
    2018-03-05 14:22:35:008 10152 196c COMAPI -------------
    2018-03-05 14:22:35:008 10152 196c COMAPI -- START --  COMAPI: Search [ClientId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:35:008 10152 196c COMAPI ---------
    2018-03-05 14:22:35:008 1256 2754 Agent *************
    2018-03-05 14:22:35:008 1256 2754 Agent ** START **  Agent: Finding updates [CallerId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:35:008 10152 196c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:35:008 1256 2754 Agent *********
    2018-03-05 14:22:35:008 1256 2754 Agent  * Online = Yes; Ignore download priority = No
    2018-03-05 14:22:35:008 1256 2754 Agent  * Criteria = "(IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains 'a38c835c-2950-4e87-86cc-6911a52c34a3' and CategoryIDs contains 'e0789628-ce08-4437-be74-2495b842f43b')"
    2018-03-05 14:22:35:008 1256 2754 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2018-03-05 14:22:35:008 1256 2754 Agent  * Search Scope = {Machine}
    2018-03-05 14:22:35:118 1256 2754 PT +++++++++++  PT: Starting category scan  +++++++++++
    2018-03-05 14:22:35:118 1256 2754 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://SASSCCM01.COATINGS.COM:8530/ClientWebService/client.asmx
    2018-03-05 14:22:35:388 1256 2754 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2018-03-05 14:22:35:388 1256 2754 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://SASSCCM01.COATINGS.COM:8530/ClientWebService/client.asmx
    2018-03-05 14:22:35:998 1256 2754 Agent  * Added update {29BC96F6-5A00-4DA8-AFF8-CA1E4383ABCC}.200 to search result
    2018-03-05 14:22:35:998 1256 2754 Agent Update {0236E81F-7288-4697-8D62-82EB2A00367F}.200 is pruned out due to potential supersedence
    2018-03-05 14:22:35:998 1256 2754 Agent Update {864E9E41-3B6D-4DAC-961A-05D4F476F0F2}.200 is pruned out due to potential supersedence
    2018-03-05 14:22:35:998 1256 2754 Agent Update {3693E11E-6681-4973-9DC6-66A62EC9FCFD}.200 is pruned out due to potential supersedence
    2018-03-05 14:22:35:998 1256 2754 Agent Update {49DFD984-131B-489D-BE8F-078BAC9764D2}.200 is pruned out due to potential supersedence
    2018-03-05 14:22:35:998 1256 2754 Agent Update {AE63B0B4-2E29-4A33-809F-56E568DCEB73}.200 is pruned out due to potential supersedence
    2018-03-05 14:22:35:998 1256 2754 Agent  * Added update {998E7C4A-6F9E-447B-839E-CCCA69F5B3F0}.200 to search result
    2018-03-05 14:22:35:998 1256 2754 Agent  * Found 2 updates and 4 categories in search; evaluated appl. rules of 164 out of 189 deployed entities
    2018-03-05 14:22:35:998 1256 2754 Agent *********
    2018-03-05 14:22:35:998 1256 2754 Agent **  END  **  Agent: Finding updates [CallerId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:35:998 1256 2754 Agent *************
    2018-03-05 14:22:36:008 10152 1fb8 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:36:008 10152 1fb8 COMAPI  - Updates found = 2
    2018-03-05 14:22:36:008 10152 1fb8 COMAPI  - Reboot required
    2018-03-05 14:22:36:008 10152 1fb8 COMAPI ---------
    2018-03-05 14:22:36:008 10152 1fb8 COMAPI --  END  --  COMAPI: Search [ClientId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:36:008 10152 1fb8 COMAPI -------------
    2018-03-05 14:22:36:008 10152 25f0 COMAPI -------------
    2018-03-05 14:22:36:008 10152 25f0 COMAPI -- START --  COMAPI: Download [ClientId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:36:008 10152 25f0 COMAPI ---------
    2018-03-05 14:22:36:008 10152 25f0 COMAPI  - Forced: No; Download priority: 3
    2018-03-05 14:22:36:008 10152 25f0 COMAPI  - Updates in request: 2
    2018-03-05 14:22:36:008 10152 25f0 COMAPI  - ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2018-03-05 14:22:36:018 1256 2754 DnldMgr *************
    2018-03-05 14:22:36:018 1256 2754 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:36:018 1256 2754 DnldMgr *********
    2018-03-05 14:22:36:018 1256 2754 DnldMgr  * Call ID = {6A13506F-0CC6-41A1-B7FC-89FA26581B68}
    2018-03-05 14:22:36:018 1256 2754 DnldMgr  * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 1, Proxy session id = -1, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
    2018-03-05 14:22:36:018 1256 2754 DnldMgr  * Updates to download = 2
    2018-03-05 14:22:36:018 1256 2754 Agent  *   Title = Definition Update for Microsoft Endpoint Protection - KB2461484 (Definition 1.261.794.0)
    2018-03-05 14:22:36:018 1256 2754 Agent  *   UpdateId = {29BC96F6-5A00-4DA8-AFF8-CA1E4383ABCC}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *     Bundles 8 updates:
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {1A979B67-8161-44DB-A21A-B9E3C50EEBA5}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {AB60D738-439D-43EA-B583-1CFF7EED5D33}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {D924B13D-736E-4F3A-9354-F7FB4A2ADB53}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {026CC6F5-026F-4592-95B7-5C2933C1CC4F}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {1B904B8A-D7E9-4A01-90D1-420E10678A53}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {8FFE2267-720D-442B-A2B2-5D3DCF51393C}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {07DBBF27-8182-47BF-9A70-B23612E911C6}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {5E7CFED2-E5A1-4748-9348-1D2E6C1D0E08}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *   Title = Definition Update for Microsoft Endpoint Protection - KB2461484 (Definition 1.263.154.0)
    2018-03-05 14:22:36:018 1256 2754 Agent  *   UpdateId = {998E7C4A-6F9E-447B-839E-CCCA69F5B3F0}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *     Bundles 8 updates:
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {74FBF414-FB94-43E7-9861-5AF1EB5B428C}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {46547249-D4FC-420D-9237-ED9FE8647866}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {E40B7EBE-351E-4FC5-BEAF-065B566ED2F0}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {BFDB8A61-CB4C-4816-8857-8C25B8ED72BC}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {1B904B8A-D7E9-4A01-90D1-420E10678A53}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {8FFE2267-720D-442B-A2B2-5D3DCF51393C}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {07DBBF27-8182-47BF-9A70-B23612E911C6}.200
    2018-03-05 14:22:36:018 1256 2754 Agent  *       {5E7CFED2-E5A1-4748-9348-1D2E6C1D0E08}.200
    2018-03-05 14:22:36:088 1256 2754 Agent *********
    2018-03-05 14:22:36:088 1256 2754 Agent **  END  **  Agent: Downloading updates [CallerId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:36:088 1256 2754 Agent *************
    2018-03-05 14:22:36:098 10152 25f0 COMAPI <<-- SUBMITTED -- COMAPI: Download [ClientId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:36:138 1256 1c34 DnldMgr BITS job {915E085E-6D82-479F-B110-5A49508A5492} hit a transient error, updateId = {AB60D738-439D-43EA-B583-1CFF7EED5D33}.200, error = 0x801901F4
    2018-03-05 14:22:36:138 1256 1c34 DnldMgr  Attempt no. 3 to resume the job
    2018-03-05 14:22:36:308 1256 1f44 DnldMgr BITS job {1A3D0703-5EC7-47A3-9F72-F97BC4D9B5BB} hit a transient error, updateId = {D924B13D-736E-4F3A-9354-F7FB4A2ADB53}.200, error = 0x801901F4
    2018-03-05 14:22:36:308 1256 1f44 DnldMgr  Attempt no. 1 to resume the job
    2018-03-05 14:22:36:328 1256 1c34 DnldMgr BITS job {292A2ADD-5BEA-43DB-9C9B-8B49E09A08BD} hit a transient error, updateId = {026CC6F5-026F-4592-95B7-5C2933C1CC4F}.200, error = 0x801901F4
    2018-03-05 14:22:36:328 1256 1c34 DnldMgr  Attempt no. 3 to resume the job
    2018-03-05 14:22:36:338 1256 1db8 DnldMgr BITS job {915E085E-6D82-479F-B110-5A49508A5492} hit a transient error, updateId = {AB60D738-439D-43EA-B583-1CFF7EED5D33}.200, error = 0x801901F4
    2018-03-05 14:22:36:338 1256 1db8 DnldMgr  Will not attempt to resume the job as it has reached the maximum number of attempts.
    2018-03-05 14:22:36:448 1256 1db8 DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:36:468 1256 1db8 DnldMgr ***********  DnldMgr: New download job [UpdateId = {46547249-D4FC-420D-9237-ED9FE8647866}.200]  ***********
    2018-03-05 14:22:36:518 1256 1db8 DnldMgr  * BITS job initialized, JobId = {1B18E426-1803-47AA-9591-D5ED09C1ACDB}
    2018-03-05 14:22:36:548 1256 1db8 DnldMgr  * Downloading from http://sassccm01.coatings.com:8530/Content/8E/86C48F7786C75C349089BFF7E674349EFB725D8E.exe to C:\Windows\SoftwareDistribution\Download\a0f750e0f6e55c37cf823c1f096be601\86c48f7786c75c349089bff7e674349efb725d8e (full file).
    2018-03-05 14:22:36:768 1256 1db8 DnldMgr ***********  DnldMgr: New download job [UpdateId = {E40B7EBE-351E-4FC5-BEAF-065B566ED2F0}.200]  ***********
    2018-03-05 14:22:36:818 1256 1db8 DnldMgr  * BITS job initialized, JobId = {A8557FAD-6402-4196-8501-A832ECDC80F6}
    2018-03-05 14:22:36:848 1256 1db8 DnldMgr  * Downloading from http://sassccm01.coatings.com:8530/Content/01/6A4B1C095D2E7AF9D6E961442E5EE0F4D1EB4401.exe to C:\Windows\SoftwareDistribution\Download\017454d2c0ed1442c75b0e85afaad736\6a4b1c095d2e7af9d6e961442e5ee0f4d1eb4401 (full file).
    2018-03-05 14:22:37:018 1256 1db8 DnldMgr ***********  DnldMgr: New download job [UpdateId = {BFDB8A61-CB4C-4816-8857-8C25B8ED72BC}.200]  ***********
    2018-03-05 14:22:37:068 1256 1db8 DnldMgr  * BITS job initialized, JobId = {35A56BB1-5218-4923-9FBC-1770D69E9B1E}
    2018-03-05 14:22:37:098 1256 1db8 DnldMgr  * Downloading from http://sassccm01.coatings.com:8530/Content/4F/C650B38F6467E8E63980D39053F196C6BC3BA14F.exe to C:\Windows\SoftwareDistribution\Download\efbd4950456b32ab597008e464edbf99\c650b38f6467e8e63980d39053f196c6bc3ba14f (full file).
    2018-03-05 14:22:37:308 1256 1f44 DnldMgr BITS job {E998BB30-39F7-4D1E-9FBB-F8E62D84454A} hit a transient error, updateId = {07DBBF27-8182-47BF-9A70-B23612E911C6}.200, error = 0x801901F4
    2018-03-05 14:22:37:308 1256 1f44 DnldMgr  Attempt no. 2 to resume the job
    2018-03-05 14:22:37:318 1256 1c34 DnldMgr BITS job {CFE7F381-5D1E-43AB-9E5F-80DFAAAA0429} hit a transient error, updateId = {5E7CFED2-E5A1-4748-9348-1D2E6C1D0E08}.200, error = 0x801901F4
    2018-03-05 14:22:37:318 1256 1c34 DnldMgr  Attempt no. 1 to resume the job
    2018-03-05 14:22:37:338 1256 1db8 DnldMgr BITS job {1A3D0703-5EC7-47A3-9F72-F97BC4D9B5BB} hit a transient error, updateId = {D924B13D-736E-4F3A-9354-F7FB4A2ADB53}.200, error = 0x801901F4
    2018-03-05 14:22:37:568 1256 1db8 DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:37:578 1256 123c DnldMgr BITS job {551D161F-5685-476A-91C6-9FC6F7D332A7} hit a transient error, updateId = {8FFE2267-720D-442B-A2B2-5D3DCF51393C}.200, error = 0x801901F4
    2018-03-05 14:22:37:578 1256 123c DnldMgr  Will not attempt to resume the job as it has reached the maximum number of attempts.
    2018-03-05 14:22:37:698 1256 123c DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:37:718 1256 1c34 DnldMgr BITS job {292A2ADD-5BEA-43DB-9C9B-8B49E09A08BD} hit a transient error, updateId = {026CC6F5-026F-4592-95B7-5C2933C1CC4F}.200, error = 0x801901F4
    2018-03-05 14:22:37:808 1256 1c34 DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:37:808 1256 1db8 DnldMgr BITS job {1B18E426-1803-47AA-9591-D5ED09C1ACDB} hit a transient error, updateId = {46547249-D4FC-420D-9237-ED9FE8647866}.200, error = 0x801901F4
    2018-03-05 14:22:37:918 1256 1db8 DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:37:918 1256 1f44 DnldMgr BITS job {A8557FAD-6402-4196-8501-A832ECDC80F6} hit a transient error, updateId = {E40B7EBE-351E-4FC5-BEAF-065B566ED2F0}.200, error = 0x801901F4
    2018-03-05 14:22:38:018 1256 1f44 DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:38:028 1256 123c DnldMgr BITS job {35A56BB1-5218-4923-9FBC-1770D69E9B1E} hit a transient error, updateId = {BFDB8A61-CB4C-4816-8857-8C25B8ED72BC}.200, error = 0x801901F4
    2018-03-05 14:22:38:028 1256 2754 Report REPORT EVENT: {4A6B39B0-4A73-4D61-B45F-30B32A1AF4B7} 2018-03-05 14:22:35:998+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Microsoft Forefront Endpoint Pr Success Software Synchronization Windows Update Client successfully detected 2 updates.
    2018-03-05 14:22:38:028 1256 2754 Report REPORT EVENT: {6119E814-D235-4080-A179-59805D1FBECA} 2018-03-05 14:22:36:458+0100 1 161 101 {29BC96F6-5A00-4DA8-AFF8-CA1E4383ABCC} 200 8024401f Microsoft Forefront Endpoint Pr Failure Content Download Error: Download failed.
    2018-03-05 14:22:38:028 1256 2754 Report REPORT EVENT: {D70F901D-3A4E-4CDC-BDCD-D281311926FA} 2018-03-05 14:22:36:768+0100 1 167 101 {998E7C4A-6F9E-447B-839E-CCCA69F5B3F0} 200 0 Microsoft Forefront Endpoint Pr Success Content Download Download started.
    2018-03-05 14:22:38:058 1256 2754 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2018-03-05 14:22:38:058 1256 2754 Report WER Report sent: 7.6.7601.23806 0x8024401f(0) 9BC96F6-5A00-4DA8-AFF8-CA1E4383ABCC Download 200 0 Microsoft Forefront Endpoint Pr {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2018-03-05 14:22:38:118 1256 123c DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:38:118 1256 1db8 DnldMgr BITS job {E998BB30-39F7-4D1E-9FBB-F8E62D84454A} hit a transient error, updateId = {07DBBF27-8182-47BF-9A70-B23612E911C6}.200, error = 0x801901F4
    2018-03-05 14:22:38:198 1256 1db8 DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:38:198 1256 1f44 DnldMgr BITS job {CFE7F381-5D1E-43AB-9E5F-80DFAAAA0429} hit a transient error, updateId = {5E7CFED2-E5A1-4748-9348-1D2E6C1D0E08}.200, error = 0x801901F4
    2018-03-05 14:22:38:288 1256 1f44 DnldMgr Error 0x8024401f occurred while downloading update; notifying dependent calls.
    2018-03-05 14:22:38:288 10152 2380 COMAPI >>--  RESUMED  -- COMAPI: Download [ClientId = Microsoft Forefront Endpoint Protection (1F383481-F70E-4E7A-8B69-C4B4A23928E3)]
    2018-03-05 14:22:38:288 10152 2380 COMAPI  - Download call complete (succeeded = 0, 
    Tuesday, March 6, 2018 10:14 AM
  • The log shows that content is attempting to be downloaded from various URLs like

    http://sassccm01.coatings.com:8530/Content/8E/86C48F7786C75C349089BFF7E674349EFB725D8E.exe

    but the following error is happening

    0x801901F4 -2145844748 BG_E_HTTP_ERROR_500 The server encountered an unexpected condition that prevented it from fulfilling the request.

    Try accessing those URLs from a web browser on an affected client and see if you get any further error info.


    https://ccmcache.wordpress.com/ | @kevmjohnston

    Tuesday, March 6, 2018 3:27 PM