locked
Some Items not allowing me to save to a MP RRS feed

  • Question

  • I have noticed that a couple of things are not allowing me to save them to a custom MP before creating.  The Change Category list items and the Incident Tier Queue list items.  My question is, will these be overwritten when I upgrade?  Is there a workaround for this?  Is this normal?
    Friday, September 5, 2014 1:42 PM

Answers

  • The reason you are being prompted for a custom MP is that the out of the box MP (that would be upgraded when the system is upgraded) is sealed to prevent customization that would be overwritten when the system is upgraded.

    The Change Category and Incident Category are stored in Unleased MPs (the Configuration MPs) these MPs are provided, but are generally not upgraded by a version upgrade. 

    it's always a good idea to export all of your unsealed MPs prior to an upgrade, just in case. 

     
    Friday, September 5, 2014 2:02 PM