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System Center 2016 DPM: Recover from Tape

    Question

  • Hey Guys

    I'd like to recover a file from my 2016 DPM. So I inserted the correct disk but I'm not able to select an older Date than October. I can see the Cape under "Management" and the correct Drive is being shown there as well:

    But when I check under recovery, It still shows me a different disk:

    I already run a Rescan, it also shows the new Disk under Management but not under this tab. What can I do to select the new Tape?

    Thanks for your help.

    Cheers

    gabe




    Tuesday, November 20, 2018 3:17 PM

Answers

  • I'm glad to hear you are able to get the file restored by copying all files, although this isn't what you wanted to do in the first place.

    I can't see a reason to why the tape shouldn't show up in the recovery after all the steps we've done previously, might be something not being updated in the DPM database, in this case I would raise a ticket to Microsoft about the issue.


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    • Marked as answer by theswissgabe Monday, November 26, 2018 10:05 AM
    Monday, November 26, 2018 8:16 AM

All replies

  • Hello Gabe,

    What is the status of the tape(s) and tape library under Management?

    Best regards,
    Leon


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    • Edited by Leon Laude Tuesday, November 20, 2018 3:26 PM
    Tuesday, November 20, 2018 3:24 PM
  • Hi Leon

    This is the State of the Library:


    Tuesday, November 20, 2018 3:32 PM
  • Thank you for the screenshot, could you also provide a screenshot of the tapes within the library and their statuses?

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    Tuesday, November 20, 2018 3:34 PM
  • Okay, here is the status with the Tape:

    Tuesday, November 20, 2018 3:37 PM
  • Did you try recataloging the tape?

    1. In DPM Administrator Console, click Management on the navigation bar.
    2. On the Libraries tab, select the tape.
    3. Right click the tape and choose Recatalog imported tape.



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    Tuesday, November 20, 2018 3:44 PM
  • Hi Leon

    I actually can't, the Option is Grayed Out.

    Tuesday, November 20, 2018 4:44 PM
  • Try the following:

    1. Mark the tape as Free
    2. Unmark the tape as free.
    3. Recatalog the tape.

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    Tuesday, November 20, 2018 4:57 PM
  • Unfortunately, I still can't see the other Tape.
    Wednesday, November 21, 2018 8:01 AM
  • Were you able to perform a recatalog?


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    Wednesday, November 21, 2018 8:16 AM
  • Yes, the Recatalog did run through, and it was successfull.
    Wednesday, November 21, 2018 8:46 AM
  • Hmm that's strange, you should be able to identify the contents of the tape after the recatalog.

    Basically what the recatalog does is, DPM reads from the tape and adds the information about the data that it contains to the database, after the recatalog completes you should be able to recover the data from the tape by selecting a recovery point from the data on the tape.

    Did you try restarting the DPM console?

    Also what is the tape's status now?


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    Wednesday, November 21, 2018 8:54 AM
  • Yes, I did restart the Console and unfortunately, It still doesn't show me any content.

    This is now the status:

    The Tape has now the Stauts "Imported".

    Wednesday, November 21, 2018 9:09 AM
  • Can you view the tape contents if you right click on the tape under Management > Libraries?

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    Wednesday, November 21, 2018 9:20 AM
  • Yes, I can see the contents.

    • Edited by theswissgabe Wednesday, November 21, 2018 9:22 AM
    Wednesday, November 21, 2018 9:22 AM
  • Okay, you might want to try an inventory.

    Under Management > Libraries, select the library, click Inventory > Detailed inventory > Start.


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    Wednesday, November 21, 2018 9:31 AM
  • Okay, yes I did run a Inventory and still have the same problem unfortunately...

    Edit:It also only took a Minute and  40 seconds to run it through, so I'm not sure it didn't really do anything...

    • Edited by theswissgabe Wednesday, November 21, 2018 10:43 AM
    Wednesday, November 21, 2018 10:05 AM
  • How does it look under recovery now? You still cannot see the "tape drive" or the recovery points?

    You could try rebooting the DPM server if possible.

    I can only come up with two (2) reasons for why the tape drive won't show under Recovery and these are:

    1. Either the tape you added does not have those backups.

    2. You might be missing some of the tapes (which has part of backup).

    If you know the tape and after performing a recatalog you can view the contents of those tapes from library view of DPM.

    If you are able to view the contents and you still cannot see the recovery points in the Recovery UI it would mean that you are missing some of the tapes (reason 2.).


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    Wednesday, November 21, 2018 1:08 PM
  • I can't see the Tape drives and the recovery points.

    But I already ran a restore-job with just copying all the files, and the needed Files where there... also it was a monthly-backup, so all files should be available. I'm just not able to select a single file under restore, because it doesn't show the tape there...so I guess the Backup didn't run through compeletely.


    Friday, November 23, 2018 12:27 PM
  • I'm glad to hear you are able to get the file restored by copying all files, although this isn't what you wanted to do in the first place.

    I can't see a reason to why the tape shouldn't show up in the recovery after all the steps we've done previously, might be something not being updated in the DPM database, in this case I would raise a ticket to Microsoft about the issue.


    Blog: https://thesystemcenterblog.com LinkedIn:

    • Marked as answer by theswissgabe Monday, November 26, 2018 10:05 AM
    Monday, November 26, 2018 8:16 AM