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Client Install - Windows Error Reporting RRS feed

  • Question

  • We're migrating from SCCM 2007 to SCCM 2012 R2.  I'm manually pushing the client install from the console (i.e. right-click, Install Client, specify site code, always install) and I've noticed the errors below.  It doesn't seem to impact the functionality of the client, and it only seems to occur once during the initial install.  I'm assuming it's nothing to worry about but figured I would ask.

    Error 1

    Fault bucket , type 0
    Event Name: WindowsUpdateFailure
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 7.6.7600.256
    P2: 80244015
    P3: 00000000-0000-0000-0000-000000000000
    P4: Scan
    P5: 101
    P6: Managed
    P7: 
    P8: 
    P9: 
    P10: 

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.6.7600.256_74488eaa405d441aa5faf2ea29e0af3b3cf844_cab_d44cb397

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 74c27bd3-1826-11e4-922e-005056bf27de
    Report Status: 4

    Error 2

    Fault bucket , type 0
    Event Name: WindowsUpdateFailure
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 7.6.7600.256
    P2: 80244015
    P3: 00000000-0000-0000-0000-000000000000
    P4: Scan
    P5: 101
    P6: Managed
    P7: 
    P8: 
    P9: 
    P10: 

    Attached files:

    These files may be available here:


    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 74c27bd3-1826-11e4-922e-005056bf27de
    Report Status: 0


    Content of Report.wer

    Version=1
    EventType=WindowsUpdateFailure
    EventTime=130512193686220617
    Consent=1
    ReportIdentifier=4d2df767-1819-11e4-bce9-d8d385e2b360
    Response.type=4
    Sig[0].Name=ClientVersion
    Sig[0].Value=7.6.7600.256
    Sig[1].Name=Win32HResult
    Sig[1].Value=80244015
    Sig[2].Name=UpdateId
    Sig[2].Value=00000000-0000-0000-0000-000000000000
    Sig[3].Name=Scenario
    Sig[3].Value=Scan
    Sig[4].Name=SourceId
    Sig[4].Value=101
    Sig[5].Name=Environment
    Sig[5].Value=Managed
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.272.7
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    FriendlyEventName=Windows Update installation problem
    ConsentKey=WindowsUpdateFailure
    AppName=Host Process for Windows Services
    AppPath=C:\Windows\System32\svchost.exe
    ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.

    • Edited by Frentic Wednesday, July 30, 2014 9:15 PM
    Wednesday, July 30, 2014 9:11 PM

Answers

  • Generally if people do have ideas, they'll respond :-) Forums are free 'support' so there is never a guarantee of an answer. To get guaranteed answers, you would need to engage CSS. We all do our best here to help out, when our time is available to help, but all have jobs that also take our time, so can't be here 100% of our time looking to help (even though it might seem that some of the people do live here 100% of their time :-)

    If the errors are around the install/upgrade time (as you indicated) then that is not uncommon to see errors, as services are shutdown, removed, installed, started up, etc.  If they repeat on a consistent basis, and you can't track it down to a specific configuration, then CSS would be the route to go.


    Wally Mead

    • Marked as answer by Joyce L Friday, August 8, 2014 10:19 AM
    Thursday, July 31, 2014 6:57 PM

All replies

  • Also, this seems to happen a couple of times actually.  It generates those errors after the initial SCCM install from 2007 to 2012, and then again when SCEP is installed.  I know Windows Updates are working because SCEP updates with the latest definitions via the ADR I have configured in 2012 R2.
    Wednesday, July 30, 2014 9:31 PM
  • Where are you pulling those from? The client?

    Assuming you ave software updates properly setup and configured, wave you reviewed wuahandler.log on the client?


    Jason | http://blog.configmgrftw.com

    Wednesday, July 30, 2014 9:36 PM
  • Where are you pulling those from? The client?

    Assuming you ave software updates properly setup and configured, wave you reviewed wuahandler.log on the client?


    Jason | http://blog.configmgrftw.com

    Application Event Log on the client

    And Windows Updates seem to be configured properly.  WSUS is running on a separate 2012 R2 box.  I'm able to deploy updates to systems, and like I said, SCEP definitions seem to be working fine as well.  

    I'll check the wuauhandler.log tomorrow on the client, however I don't recall seeing anything when I looked.


    • Edited by Frentic Wednesday, July 30, 2014 11:31 PM
    Wednesday, July 30, 2014 11:06 PM
  • Hi,

    Are there any helpful information in WUAHandler.log or WindowsUpdate.log?

    Best Regards,

    Joyce


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Here are some errors from around the time of the initial SCCM upgrade from 2007 -> 2012.  They re-occur when SCEP is installed, and again when the Client Upgrade is installed.  Other than these errors which line up with the application event log errors, the logs seem fairly clean.  Clients are installing Endpoint definitions successfully.

    WuAuHandler.log

    1) 

    Unable to read existing resultant WUA policy. Error = 0x80070002. WUAHandler 7/30/2014 4:20:34 PM 2732 (0x0AAC)

    2) 

    OnSearchComplete - Failed to end search job. Error = 0x80244015. WUAHandler 7/30/2014 4:21:17 PM 2732 (0x0AAC)
    Scan failed with error = 0x80244015. WUAHandler 7/30/2014 4:21:17 PM 2732 (0x0AAC)

    WindowsUpdate.log (around the time of the error in the event log)

    2014-07-30 16:21:14:123 948 17d0 PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2014-07-30 16:21:14:123 948 17d0 PT WARNING: SOAP Fault: 0x00012c
    2014-07-30 16:21:14:123 948 17d0 PT WARNING:     faultstring:Fault occurred
    2014-07-30 16:21:14:123 948 17d0 PT WARNING:     ErrorCode:InvalidCookie(1)
    2014-07-30 16:21:14:123 948 17d0 PT WARNING:     Message:(null)
    2014-07-30 16:21:14:123 948 17d0 PT WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
    2014-07-30 16:21:14:123 948 17d0 PT WARNING:     ID:97262048-3732-4131-8691-5a2feb76a13e
    2014-07-30 16:21:14:123 948 17d0 PT WARNING: PTError: 0x80244015
    2014-07-30 16:21:14:123 948 17d0 PT WARNING: GetCookie_WithRecovery failed : 0x80244015
    2014-07-30 16:21:14:123 948 17d0 PT WARNING: RefreshCookie failed: 0x80244015
    2014-07-30 16:21:14:123 948 17d0 PT WARNING: RefreshPTState failed: 0x80244015
    2014-07-30 16:21:14:154 948 17d0 PT WARNING: Cached cookie has expired or new PID is available
    2014-07-30 16:21:16:806 948 17d0 PT WARNING: StartCategoryScan failed : 0x80244015
    2014-07-30 16:21:17:071 948 17d0 Agent  * WARNING: Exit code = 0x80244015


    • Edited by Frentic Thursday, July 31, 2014 2:10 PM
    Thursday, July 31, 2014 2:06 PM
  • Anyone have any ideas?
    Thursday, July 31, 2014 6:29 PM
  • Generally if people do have ideas, they'll respond :-) Forums are free 'support' so there is never a guarantee of an answer. To get guaranteed answers, you would need to engage CSS. We all do our best here to help out, when our time is available to help, but all have jobs that also take our time, so can't be here 100% of our time looking to help (even though it might seem that some of the people do live here 100% of their time :-)

    If the errors are around the install/upgrade time (as you indicated) then that is not uncommon to see errors, as services are shutdown, removed, installed, started up, etc.  If they repeat on a consistent basis, and you can't track it down to a specific configuration, then CSS would be the route to go.


    Wally Mead

    • Marked as answer by Joyce L Friday, August 8, 2014 10:19 AM
    Thursday, July 31, 2014 6:57 PM