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Microsoft Windows Repair Disc has stopped working; System File Checker; "utc.app.json" RRS feed

  • Question

  • When trying to create a Windows 7 repair Disc, I received the message  "Microsoft Windows Repair Disc has stopped working". Searching online in Microsoft Support for this error, I found advice to run the System File Checker Tool to scan my system and repair missing or corrupted files.   I ran the tool and discovered the file which can not be repaired is the "utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client.  Further research in Microsoft Support under "utc.app.json" revealed from a post in May 2015 that this issue is reportedly known and is supposed to be  fixed in a later update.   Can anyone give me any advice on how I can proceed on fixing this error or at least be able to create a system repair disc?   I would appreciate any help.  Thank you.

    -Darren

    Saturday, July 25, 2015 8:52 PM

Answers

  • Hi DJ364,

    According to your description, the system files are healthy. We could try to perform the operation in a clean boot environment to have a troubleshoot whether this issue is caused by the third party service.

    How to perform a clean boot in Windows

    https://support.microsoft.com/en-us/kb/929135

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Deason Wu Thursday, August 6, 2015 9:11 AM
    • Marked as answer by Deason Wu Monday, August 10, 2015 4:31 AM
    Tuesday, July 28, 2015 8:25 AM

All replies

  • There are some third party software that may cause the Repair Disc error.

    Can you download and run the following application (AppCrashView):

    http://www.nirsoft.net/utils/app_crash_view.html

    Click on one of the recent recdisc.exe errors.

    Can you copy and paste the information that appears in the lower window that has loaded modules.

    • Proposed as answer by Deason Wu Thursday, August 6, 2015 9:11 AM
    Sunday, July 26, 2015 4:44 AM
  • Hi DJ364,

    According to your description, the system files are healthy. We could try to perform the operation in a clean boot environment to have a troubleshoot whether this issue is caused by the third party service.

    How to perform a clean boot in Windows

    https://support.microsoft.com/en-us/kb/929135

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Deason Wu Thursday, August 6, 2015 9:11 AM
    • Marked as answer by Deason Wu Monday, August 10, 2015 4:31 AM
    Tuesday, July 28, 2015 8:25 AM