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KMS activation error 0xC004F074 RRS feed

  • Question

  • Hi There,

    We have a user who has Office 2010 installed around a year. And he reported his office pops up window to ask activate this Monday. I checked the kms server setting and all good. Tried to run cscript ospp.vbs /act and no luck. When I ran the /dstatus, it showed volume license key is ott_grace. Any way to fix it?

    Regards,

    Friday, November 28, 2014 3:51 PM

Answers

  • Microsoft (R) Windows Script Host Version 5.8
     Copyright (C) Microsoft Corporation. All rights reserved.

    Software licensing service version: 6.1.7601.18257

    This tells us that you are running WS2008R2 OS on this KMShost.


    Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), RETAIL channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    It's not a Retail license for Windows. (that's expected, so is fine)


     Name: Office 15, KMSHostVL edition
     Description: Office 15, VOLUME_KMS channel
    <..>
     Partial Product Key: TT72F
     License Status: Licensed

    Key Management Service is enabled on this machine
         Current count: 10
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 5984
         Failed requests received: 38
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 1026
         Requests with License Status Initial grace period: 1273
         Requests with License Status License expired or Hardware out of tolerance: 0
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 3647

    This KMShost is configured and activated as KMShost for Office2013, current_count is 10 (maximum) and that's fine. This KMShost can, and is, issuing activations for Office2013.


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), RETAIL channel
     <..>
    This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMSCLIENT channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_COA_NSLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed
     Remaining Windows rearm count: 2
     Trusted time: 12/5/2014 9:22:50 AM


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_2012_C channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_R2_C channel
    <..>
     License Status: Unlicensed
     Remaining Windows rearm count: 2
     Trusted time: 12/5/2014 9:22:50 AM

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_COA_NSLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_SLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), TIMEBASED_EVAL channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_SLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_R2_B channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), TIMEBASED_EVAL channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    None of the above licenses are in use on this KMShost, so those lines are irrelevant.



     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_2012-R2 channel
    <..>
     Partial Product Key: YMT37
     License Status: Licensed
     Remaining Windows rearm count: 2
     Trusted time: 12/5/2014 9:22:52 AM

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439

    The above is your "active" Windows KMShost detail. It shows it's licensed and current_count=50 (the maximum). The license type is WS2012R2, so your KMShost is correctly configured and activated and is issuing activations for all versions of Windows Clients and Servers. This is all fine.


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), RETAIL channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    This Retail license isn't in use so the lines above are irrelevant.

    Ok, so your KMShost is perfectly configured and healthy, it's issuing activations for Windows KMSclients, and also for Office2013 KMSclients.

    Your KMShost is *NOT* configured at all, for Office2010-KMShost. This is why your Office2010 KMSclients are not being activated by this KMShost.

    KMShost for Office2013 does *NOT* issue activations for Office2010.
    KMShost for Office2010 does *NOT* issue activations for Office2013.

    You can (and should) install the Office2010 KMShost VL pack on this KMShost, install the Office2010 KMShost product key and then activate that. This will leave you with a fully configured KMShost capable of issuing activations for all VL products.

    Here are some links:

    (background information)
    http://social.technet.microsoft.com/wiki/contents/articles/22510.volume-activation-kms-mak-adba-avma.aspx

    (instructions. jump to the paragraph titled: To activate an Office 2010 KMS host on Windows 7 or Windows Server 2008 R2)
    http://technet.microsoft.com/en-us/library/ee624357(v=office.14)#section2

    (download and install and activate the KMShost VL pack):
    http://www.microsoft.com/en-us/download/details.aspx?id=25095

    [I have all 3 KMShost roles/packs running on several WS2008R2 hosts, it all works fine.]

    Note that some people have reported issues when install KMShost "out of order",
    i.e. Win-KMS -> Off2013-KMS -> Off2010-KMS.
    I've never installed in that "out of order" sequence myself.
    At worst, you might need to remove the Office2013 KMShost VL pack, then install Off2010 KMShost VL pack, then reinstall Off2013 KMShost VL pack. After all this, your Off2010 KMSclients will be able to contact your correctly configured KMShost.

    Monitor the current_count and the request_counters on your KMShost (use the slmgr.vbs script).
    You should see the counters increment.
    Note that Office KMShost functionality requires a minimum of 5 KMSclients of that particular client_type before activations will be issued. If you don't have enough Office2010 KMSclients, this might be an issue for you ?


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)


    • Edited by DonPick Friday, December 5, 2014 9:03 PM
    • Marked as answer by DaveZW Friday, December 5, 2014 11:30 PM
    Friday, December 5, 2014 9:01 PM

All replies

  • Tried to run cscript ospp.vbs /act and no luck. When I ran the /dstatus, it showed volume license key is ott_grace. Any way to fix it?

    OOT_GRACE means that Software Protection Service has detected Hardware changes or similar, and re-activation with the KMShost is now required.

    What does "tried and no luck" mean?
    What was the result? Was there an error message or code which resulted ?
    What is in event logs on both KMSclient and also on KMShost ?


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Saturday, November 29, 2014 5:43 AM
  • checked with user, there is no changes of his laptop's hardware. I tried to run the cscript ospp.vbs /sethst x.x.x.x first (we have two KMS servers), showed successfully and then run cscript ospp.vbs /act, still got same error code. also ran the command nslookup -type=srv _vlmcs._tcp and result matches the system log. Also check the network security guys and no block the port 1588 which we used for KMS. Is there any way to fix the problem without re-install the office/re-image the system? 
    Tuesday, December 2, 2014 3:41 PM
  • checked with user, there is no changes of his laptop's hardware. I tried to run the cscript ospp.vbs /sethst x.x.x.x first (we have two KMS servers), showed successfully and then run cscript ospp.vbs /act, still got same error code. also ran the command nslookup -type=srv _vlmcs._tcp and result matches the system log. Also check the network security guys and no block the port 1588 which we used for KMS. Is there any way to fix the problem without re-install the office/re-image the system? 

    slui.exe 0x2a 0xC004F074

    Code: 0xC004F074

    Description:
    The Software Licensing Service reported that the product could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.

    By default, KMShost listen on TCP:1688, not TCP:1588
    If you have actually configured your KMShost to listen on a non-default TCP port, you would need to configure all KMSclients to communicate on that non-default TCP port: cscript ospp.vbs /setprt:1588

    The error you're receiving suggests that this KMSclient cannot establish a useful connection to a KMShost with the correct KMShost product-key installed. Check the event logs on the client to confirm if a KMShost is being contacted, and check that KMShost event log to confirm the client request was received at the KMShost, and, the response generated by the KMShost to that KMSclient.


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Tuesday, December 2, 2014 7:59 PM
  • Hi Don,

    Thanks for your help. We have more users had the same problem and it also effect the other MS office 2010 product like Project/Visio. We are just working on the server side and see if any thing wrong.

    David

    Thursday, December 4, 2014 5:01 PM
  • just did a quick test. install office 2010 on the spare desktop, check the KMS server log, it shows:

    An activation request has been processed.

    Info:

    0xC004F042,5,NRX300359.CanEast.IBIGROUP.com,2485e941-58d5-4eb3-acd4-37ee3f104372,2014/12/04 21:03,0,2,42875,5dc7bf61-5ec9-4996-9ccb-df806a2d0efe

    but on the computer side, still show activation required.

    Thursday, December 4, 2014 9:11 PM
  • just did a quick test. install office 2010 on the spare desktop, check the KMS server log, it shows:

    An activation request has been processed.

    Info:

    0xC004F042,5,NRX300359.CanEast.IBIGROUP.com,2485e941-58d5-4eb3-acd4-37ee3f104372,2014/12/04 21:03,0,2,42875,5dc7bf61-5ec9-4996-9ccb-df806a2d0efe

    but on the computer side, still show activation required.

    execute: slui 0x2a 0xC004F042

    Code: 0xC004F042

    Description:
    The Software Licensing Service determined that the specified Key Management Service (KMS) cannot be used.

    Basically, this means that the KMSclient computer is successfully discovering and contacting your KMShost, but your KMShost is returning a response "I am not setup to activate the product you are requesting".
    The KMSclient is then showing "I contacted a KMShost but it doesn't offer activation for the product I need to activate".

    Have you ever setup your KMShost to issue activations for Office2010 products (this includes Office + Visio + Project)?

    If so, your KMshost appears to no longer offer that activation service. (has your KMShost been changed?)

    You can check the current configuration and status of your KMShost, by checking on the KMShost:

    execute [elevated]: cscript slmgr.vbs /dlv all > c:\kmsout.txt

    This will query your KMshost for all possible (Windows and Office) license types and the status of each, and output the result to the text file.

    If you wish, you can post the results here for us to assist you with analysis.

    (the output does not include your private product keys)


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Friday, December 5, 2014 8:55 AM
  • Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    Software licensing service version: 6.1.7601.18257

    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), RETAIL channel
    Activation ID: 039998e3-3ef5-4adf-b758-d25fa0128ff4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM


    Name: Office 15, KMSHostVL edition
    Description: Office 15, VOLUME_KMS channel
    Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
    Application ID: 0ff1ce15-a989-479d-af46-f275c6370663
    Extended PID: 55041-00206-234-258767-03-1033-7601.0000-2002013
    Installation ID: 008990223921185140024756701140119064822690313450539156
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    Partial Product Key: TT72F
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM

    Key Management Service is enabled on this machine
        Current count: 10
        Listening on Port: 1688
        DNS publishing enabled
        KMS priority: Normal

    Key Management Service cumulative requests received from clients
        Total requests received: 5984
        Failed requests received: 38
        Requests with License Status Unlicensed: 0
        Requests with License Status Licensed: 1026
        Requests with License Status Initial grace period: 1273
        Requests with License Status License expired or Hardware out of tolerance: 0
        Requests with License Status Non-genuine grace period: 0
        Requests with License Status Notification: 3647


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), RETAIL channel
    Activation ID: 47188d7c-b5ef-4336-91a9-3857b219fe95
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), VOLUME_KMSCLIENT channel
    Activation ID: 68531fb9-5511-4989-97be-d11a0f55633f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
    Activation ID: 6a4bd364-4b60-4856-a727-efb59d94348e
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), OEM_COA_NSLP channel
    Activation ID: 6d47464d-e43d-4228-b051-fddd47fd403f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), VOLUME_KMS_2012_C channel
    Activation ID: 7b37c913-252b-46be-ad80-b2b5ceade8af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM

    Key Management Service is enabled on this machine
        Current count: 50
        Listening on Port: 1688
        DNS publishing enabled
        KMS priority: Normal

    Key Management Service cumulative requests received from clients
        Total requests received: 18862
        Failed requests received: 69
        Requests with License Status Unlicensed: 0
        Requests with License Status Licensed: 18006
        Requests with License Status Initial grace period: 284
        Requests with License Status License expired or Hardware out of tolerance: 64
        Requests with License Status Non-genuine grace period: 0
        Requests with License Status Notification: 439


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), VOLUME_KMS_R2_C channel
    Activation ID: 8fe15d04-fc66-40e6-bf34-942481e06fd8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:50 AM

    Key Management Service is enabled on this machine
        Current count: 50
        Listening on Port: 1688
        DNS publishing enabled
        KMS priority: Normal

    Key Management Service cumulative requests received from clients
        Total requests received: 18862
        Failed requests received: 69
        Requests with License Status Unlicensed: 0
        Requests with License Status Licensed: 18006
        Requests with License Status Initial grace period: 284
        Requests with License Status License expired or Hardware out of tolerance: 64
        Requests with License Status Non-genuine grace period: 0
        Requests with License Status Notification: 439


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), OEM_COA_NSLP channel
    Activation ID: 9a159de8-d114-41d7-a5bf-d3574edb42fa
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:51 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), OEM_SLP channel
    Activation ID: a60c85a9-7eff-4690-8aa1-010ddf5d38f0
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:51 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), TIMEBASED_EVAL channel
    Activation ID: a7dad4b1-8065-4576-9e61-2fd025fe16cc
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:51 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
    Activation ID: c60b048b-8071-4532-8398-f15f4c981861
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:51 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), OEM_SLP channel
    Activation ID: c837408d-3762-4dea-a4d7-6dba48f6c305
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:51 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), VOLUME_KMS_R2_B channel
    Activation ID: c99b641f-c4ea-4e63-bec3-5ed2ccd0f357
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:51 AM

    Key Management Service is enabled on this machine
        Current count: 50
        Listening on Port: 1688
        DNS publishing enabled
        KMS priority: Normal

    Key Management Service cumulative requests received from clients
        Total requests received: 18862
        Failed requests received: 69
        Requests with License Status Unlicensed: 0
        Requests with License Status Licensed: 18006
        Requests with License Status Initial grace period: 284
        Requests with License Status License expired or Hardware out of tolerance: 64
        Requests with License Status Non-genuine grace period: 0
        Requests with License Status Notification: 439


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), TIMEBASED_EVAL channel
    Activation ID: da71774d-b2c9-4c42-bb7b-a66365d5abb2
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:51 AM


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), VOLUME_KMS_2012-R2 channel
    Activation ID: dcb88f6f-b090-405b-850e-dabcccf3693f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00206-271-382195-03-1033-7601.0000-2942013
    Installation ID: 021571290615706801980956466905562155419676253632719015
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    Partial Product Key: YMT37
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:52 AM

    Key Management Service is enabled on this machine
        Current count: 50
        Listening on Port: 1688
        DNS publishing enabled
        KMS priority: Normal

    Key Management Service cumulative requests received from clients
        Total requests received: 18862
        Failed requests received: 69
        Requests with License Status Unlicensed: 0
        Requests with License Status Licensed: 18006
        Requests with License Status Initial grace period: 284
        Requests with License Status License expired or Hardware out of tolerance: 64
        Requests with License Status Non-genuine grace period: 0
        Requests with License Status Notification: 439


    Name: Windows Server(R), ServerStandard edition
    Description: Windows Operating System - Windows Server(R), RETAIL channel
    Activation ID: f14c8ee3-560d-441e-aee1-325c2e9ae74a
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID:
    Installation ID:
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    This license is not in use.
    License Status: Unlicensed
    Remaining Windows rearm count: 2
    Trusted time: 12/5/2014 9:22:52 AM

    Friday, December 5, 2014 3:20 PM
  • Microsoft (R) Windows Script Host Version 5.8
     Copyright (C) Microsoft Corporation. All rights reserved.

    Software licensing service version: 6.1.7601.18257

    This tells us that you are running WS2008R2 OS on this KMShost.


    Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), RETAIL channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    It's not a Retail license for Windows. (that's expected, so is fine)


     Name: Office 15, KMSHostVL edition
     Description: Office 15, VOLUME_KMS channel
    <..>
     Partial Product Key: TT72F
     License Status: Licensed

    Key Management Service is enabled on this machine
         Current count: 10
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 5984
         Failed requests received: 38
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 1026
         Requests with License Status Initial grace period: 1273
         Requests with License Status License expired or Hardware out of tolerance: 0
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 3647

    This KMShost is configured and activated as KMShost for Office2013, current_count is 10 (maximum) and that's fine. This KMShost can, and is, issuing activations for Office2013.


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), RETAIL channel
     <..>
    This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMSCLIENT channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_COA_NSLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed
     Remaining Windows rearm count: 2
     Trusted time: 12/5/2014 9:22:50 AM


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_2012_C channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_R2_C channel
    <..>
     License Status: Unlicensed
     Remaining Windows rearm count: 2
     Trusted time: 12/5/2014 9:22:50 AM

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_COA_NSLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_SLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), TIMEBASED_EVAL channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), OEM_SLP channel
    <..>
     This license is not in use.
     License Status: Unlicensed


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_R2_B channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), TIMEBASED_EVAL channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    None of the above licenses are in use on this KMShost, so those lines are irrelevant.



     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), VOLUME_KMS_2012-R2 channel
    <..>
     Partial Product Key: YMT37
     License Status: Licensed
     Remaining Windows rearm count: 2
     Trusted time: 12/5/2014 9:22:52 AM

    Key Management Service is enabled on this machine
         Current count: 50
         Listening on Port: 1688
         DNS publishing enabled
         KMS priority: Normal

    Key Management Service cumulative requests received from clients
         Total requests received: 18862
         Failed requests received: 69
         Requests with License Status Unlicensed: 0
         Requests with License Status Licensed: 18006
         Requests with License Status Initial grace period: 284
         Requests with License Status License expired or Hardware out of tolerance: 64
         Requests with License Status Non-genuine grace period: 0
         Requests with License Status Notification: 439

    The above is your "active" Windows KMShost detail. It shows it's licensed and current_count=50 (the maximum). The license type is WS2012R2, so your KMShost is correctly configured and activated and is issuing activations for all versions of Windows Clients and Servers. This is all fine.


     Name: Windows Server(R), ServerStandard edition
     Description: Windows Operating System - Windows Server(R), RETAIL channel
    <..>
     This license is not in use.
     License Status: Unlicensed

    This Retail license isn't in use so the lines above are irrelevant.

    Ok, so your KMShost is perfectly configured and healthy, it's issuing activations for Windows KMSclients, and also for Office2013 KMSclients.

    Your KMShost is *NOT* configured at all, for Office2010-KMShost. This is why your Office2010 KMSclients are not being activated by this KMShost.

    KMShost for Office2013 does *NOT* issue activations for Office2010.
    KMShost for Office2010 does *NOT* issue activations for Office2013.

    You can (and should) install the Office2010 KMShost VL pack on this KMShost, install the Office2010 KMShost product key and then activate that. This will leave you with a fully configured KMShost capable of issuing activations for all VL products.

    Here are some links:

    (background information)
    http://social.technet.microsoft.com/wiki/contents/articles/22510.volume-activation-kms-mak-adba-avma.aspx

    (instructions. jump to the paragraph titled: To activate an Office 2010 KMS host on Windows 7 or Windows Server 2008 R2)
    http://technet.microsoft.com/en-us/library/ee624357(v=office.14)#section2

    (download and install and activate the KMShost VL pack):
    http://www.microsoft.com/en-us/download/details.aspx?id=25095

    [I have all 3 KMShost roles/packs running on several WS2008R2 hosts, it all works fine.]

    Note that some people have reported issues when install KMShost "out of order",
    i.e. Win-KMS -> Off2013-KMS -> Off2010-KMS.
    I've never installed in that "out of order" sequence myself.
    At worst, you might need to remove the Office2013 KMShost VL pack, then install Off2010 KMShost VL pack, then reinstall Off2013 KMShost VL pack. After all this, your Off2010 KMSclients will be able to contact your correctly configured KMShost.

    Monitor the current_count and the request_counters on your KMShost (use the slmgr.vbs script).
    You should see the counters increment.
    Note that Office KMShost functionality requires a minimum of 5 KMSclients of that particular client_type before activations will be issued. If you don't have enough Office2010 KMSclients, this might be an issue for you ?


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)


    • Edited by DonPick Friday, December 5, 2014 9:03 PM
    • Marked as answer by DaveZW Friday, December 5, 2014 11:30 PM
    Friday, December 5, 2014 9:01 PM
  • thanks for your help! We add it back and all set now.
    Friday, December 5, 2014 11:30 PM