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WIN7 - Cant pair Bluetooth Keyboard - pairing option wont show

    Question

  • hi,

    My laptop has windows 7 home premium acer 64bit os,model 8950g (I have 2 questions in this forum as I have 2 laptops).

    I am having trouble trying to add my bluetooth keyboard:
    The bluetooth software is showing,and it finds the keyboard on its own.

    But the bluetooth pairing with list of discovered devices does not show anywhere,and if i try to use the "add a device" from printers and devices",it will not find the keyboard.

    The laptop is "discoverable" by devices,its just that the pairing and list of devices does not show anywhere!

    On win8.1 i need to go to the win8.1 start to find the pairing and list of devices,but there is not that option in win7!

    thanks
    • Edited by win7User2 Wednesday, August 31, 2016 1:31 PM
    Wednesday, August 31, 2016 1:16 PM

Answers

All replies

  • KB3072605 kills Blue tooth features the only workaround is to uninstall it

    https://support.microsoft.com/en-us/kb/3172605

    Known issues in this update

    • Issue 1

      Symptom
      After you install KB 3133977, the software for Intel Bluetooth devices may not be fully functional because of existing software issues in the Intel Bluetooth driver software. These issues may affect Bluetooth keyboards, mice, audio streaming devices, and voice headsets. You may also not be able to pair new Bluetooth devices. Intel is currently working on an update to address their software incompatibilities.

      Workaround
      If you require Intel Bluetooth support on Windows 7 before the revised software is available, the only known workaround at this time is to uninstall this update temporarily and then reinstall it after Intel has updated their software.

    Wednesday, August 31, 2016 1:49 PM
  • hi,

    Thanks for the reply.I have had a look around the internet.The problem is that i dont have sp1 installed or KB 3133977 installed.I updated the bluetooth driver software,i guess that updates the driver itself too,from the acer website.Dont think that will work either.There may be no solution to the problem or do driver manager softwares work? I have never used any,as i usually try not to update things while they are working.

    thanks


    • Edited by win7User2 Wednesday, August 31, 2016 3:00 PM
    Wednesday, August 31, 2016 2:52 PM
  • Seeing how long it's been since sp1 was released it's sort of wild you never downloaded it :/

    Makes me wonder what else is years out of date too :p

    Of course I would suggest clean installing win-7 with media that already has sp1 on it

    Installing sp1 now would probably be a dream with many errors associated with the attempt.

    https://www.microsoft.com/en-us/download/details.aspx?id=5842

    There are essentially 3 updates needed for a clean install of windows that will get you updated through April of 2016

    KB3020369 & KB3172605 & KB3125574 all can be downloaded from the M$ catalog using internet explorer
    http://catalog.update.microsoft.com/v7/site/Install.aspx

    https://blogs.technet.microsoft.com/windowsitpro/2016/05/17/simplifying-updates-for-windows-7-and-8-1/

    When manually installing updates you need to switch your update settings to Never check for updates and restart the machine first.

    You will also need to ensure the built in windows update service is stopped and set to manual first or it will conflict with the stand alone installer.


    Wednesday, August 31, 2016 3:03 PM