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Always get "Incorrect PIN" when trying to use Microsoft Authenticator with personal account RRS feed

  • Question

  • It's fine with my work account. It sets up with my Hotmail account and I get the push notification trying to log in, but whenever I try to approve it with the fingerprint it just pops up the challenge again, or with the PIN it says "incorrect PIN" every time even though I know it's correct. 

    This is after removing the authenticator from the account and setting it up again. Is there any way to get this working (Android)?

    Saturday, February 11, 2017 3:51 AM

All replies

  • If you could not add your Microsoft account by using PIN, I suggest you could try to use your account’s password.

    By the way, according to your description, I test in my lab. My app version is 6.02. My Android Phone version is 7.1.1. It works for me.

    If you still have questions, welcome to post back here. Thanks.

    Regards,

    Walter


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    • Proposed as answer by ShuiShengbao Thursday, March 2, 2017 7:51 AM
    Monday, February 13, 2017 9:36 AM