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Windows 8 System_service_exception windows 8 RRS feed

  • Question

  • I just bought a new set of PC with Gigabyte H87-D3H on Windows 8 and sometimes will display out "System_service_exception" blue screen. May I ask that what the cause of this problem? driver?or???
    Hope to receive any reply :) Thank you 
    Thursday, September 5, 2013 4:56 AM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Friday, February 14, 2014 11:42 PM
    Thursday, September 5, 2013 6:41 PM
  • Hi A-MaxLee,

    Based on Andre.Ziegler’s suggestion, please try the following methods to solve this issue:

    Method 1: Safe mode and clean boot

    1. Start your computer in safe mode to check if the accounts can work. As for how to start into safe mode, please review this KB article How to easily enter safe mode in windows 8? (One-click series).
    2. Perform a clean boot.

    A clean boot helps to verify if any third party application services or startup item is causing this issue. For your information, please review this KB article to put the computer in clean boot:

    How to troubleshoot a problem by performing a clean boot in Windows 8, Windows 7, or Windows Vista

    Note: Make sure you put the computer back to Normal Startup once you are done with the troubleshooting.

    Method 2: Get the latest drivers.

    Check if you are using the latest hardware drivers, especially the chipset and video drivers. Older drivers are a common contributor to BSOD issues.

    Method 3: Scan your computer with Microsoft Safety Scanner.

    The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. For your information, please review the following link to learn more about this tool and download it:

            http://www.microsoft.com/security/scanner/en-us/default.aspx

    Regards,

    Lany Zhang

    Friday, September 6, 2013 6:45 AM

All replies

  • can you give us more info? like the content of your dmp file etc...?

    Don't forget about Alt+Esc!

    Thursday, September 5, 2013 11:45 AM
  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    You get this one:

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

     


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by ZigZag3143x Thursday, September 5, 2013 6:40 PM
    Thursday, September 5, 2013 6:32 PM
    Answerer
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Friday, February 14, 2014 11:42 PM
    Thursday, September 5, 2013 6:41 PM
  • Hi A-MaxLee,

    Based on Andre.Ziegler’s suggestion, please try the following methods to solve this issue:

    Method 1: Safe mode and clean boot

    1. Start your computer in safe mode to check if the accounts can work. As for how to start into safe mode, please review this KB article How to easily enter safe mode in windows 8? (One-click series).
    2. Perform a clean boot.

    A clean boot helps to verify if any third party application services or startup item is causing this issue. For your information, please review this KB article to put the computer in clean boot:

    How to troubleshoot a problem by performing a clean boot in Windows 8, Windows 7, or Windows Vista

    Note: Make sure you put the computer back to Normal Startup once you are done with the troubleshooting.

    Method 2: Get the latest drivers.

    Check if you are using the latest hardware drivers, especially the chipset and video drivers. Older drivers are a common contributor to BSOD issues.

    Method 3: Scan your computer with Microsoft Safety Scanner.

    The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. For your information, please review the following link to learn more about this tool and download it:

            http://www.microsoft.com/security/scanner/en-us/default.aspx

    Regards,

    Lany Zhang

    Friday, September 6, 2013 6:45 AM
  • D

    Your post wasnt deleted it was split off onto its own thread and has a reply

    http://social.technet.microsoft.com/Forums/windows/en-US/96dd2e7a-ef58-4e93-b823-da41b2c9171d/windows-8-systemserviceexception-windows-8?forum=w8itprogeneral


    Wanikiya and Dyami--Team Zigzag

    Saturday, February 15, 2014 1:21 PM
  • I have the same problem. I have done what the instruction says... This is my link for the Minidump and the MSinfo32 

    https://onedrive.live.com/redir?resid=DA4B4E50A717FBF7!1381&authkey=!ALQrW-FdbbDtw78&ithint=folder%2c

    Wednesday, May 28, 2014 2:31 AM