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Windows 8 Pro - Domain change option greyed out in System Properties RRS feed

  • Question

  • I recently upgraded a laptop to Windows 8 Pro from Windows 8 Standard.  The sole reason I upgraded to Pro was to be able to join to my companies domain, but when I go to switch from the default workgroup to the domain in System Properties, the entire domain box is completely grayed out and inaccessible.  I am running the command from a local administrator account on the computer with the appropriate permissions, not from a Live ID.  I can access everything on the network just fine (aside from the network drives, obviously,) and I can ping to the DNS server and get to the Internet.  There are no connectivity problems.

    The upgrade was successful the first attempt, and as far as I know there were no files corrupted in the process. My guess is that there is some configuration file that the upgrade failed to change somewhere, but I'm really not sure what exactly the issue is.

    Thanks.

    Friday, November 23, 2012 8:51 PM

Answers

  • ... but when I go to switch from the default workgroup to the domain in System Properties, the entire domain box is completely grayed out and inaccessible.  I am running the command from a local administrator account on the computer with the <strike>appropriate permissions</strike>, not from a Live ID. 

    Try using a domain administrator account (regarding appropriate permissions for network administration).

    The local administrator account only has administrative access to local resources on the PC - i.e. does not have administrative privileges on the network

    Regarding access and use of a domain administrator account:
    I.e. you're a user at your company - so you should contact your companys system administrator regarding company policy.

    I.e. if this is BYOD (your own device) it will probably not be joined to the domain.
    If its a company workstation (laptop) - he will rejoin it to the domain.

    As a rule of thumb - and may be confusing you here, do not expect yourself - even though a superuser with local administrative privileges - to finalize redeployment of windows, apps and data in a company domain. I.e. in a company you usually don't control access to payrolls etc. (you should not have that kind of administrative configuration access - even if a company owner you could mess things up giving "unauthorized" access. Even a domain administrative account is not used as a "user" account - only configuration). I.e. with user accounts i.e. local administrator you don't control access to private network ressources in the company. I.e. you cannot join network ressources - joining to a domain means connecting with the private web service in the company basically controlling identification and internal access to company wide resources. So that service hides some complexity as well.  

    Delegate the job to your companys system administrator and let him complete the work if this is a company workstation
    ... that you may have reinstalled yourself using the local administrator account without using the companys deployment services - i.e. automated deployment (i.e. PXE network boot to the companys Windows Deployment Services or Symantec Altiris etc.). If no automated deployment is available at your company then the component (responsibility) of deployment services are manually executed by  the system administrator (automated deployment availability at your company will typically depend upon complexity i.e. the number of computers owned by your company - but even for a small number of workstations the benefit of Windows Deployment Services is great ...)

    Basically, the finalization of software configuration for a company managed computer must in part be managed by the system administrator, i.e. rejoining the computer to a domain - which effectively means the administration of the computer from this point on is delegated to the domain controller and thus automated management of i.e. authentication and authorizations.



    Friday, November 30, 2012 1:23 AM

All replies

  • Hi,

    Please run “Services.msc” and navigate to Workstation service; ensure the service is enabled and started, or restart the service. Then try again.

    Thanks.

    Nicholas Li
    TechNet Community Support

    Monday, November 26, 2012 9:13 AM
    Moderator
  • Hi,

    Please run “Services.msc” and navigate to Workstation service; ensure the service is enabled and started, or restart the service. Then try again.

    Thanks.

    Any other options? This did not work?
    Thursday, November 29, 2012 5:04 PM
  • ... but when I go to switch from the default workgroup to the domain in System Properties, the entire domain box is completely grayed out and inaccessible.  I am running the command from a local administrator account on the computer with the <strike>appropriate permissions</strike>, not from a Live ID. 

    Try using a domain administrator account (regarding appropriate permissions for network administration).

    The local administrator account only has administrative access to local resources on the PC - i.e. does not have administrative privileges on the network

    Regarding access and use of a domain administrator account:
    I.e. you're a user at your company - so you should contact your companys system administrator regarding company policy.

    I.e. if this is BYOD (your own device) it will probably not be joined to the domain.
    If its a company workstation (laptop) - he will rejoin it to the domain.

    As a rule of thumb - and may be confusing you here, do not expect yourself - even though a superuser with local administrative privileges - to finalize redeployment of windows, apps and data in a company domain. I.e. in a company you usually don't control access to payrolls etc. (you should not have that kind of administrative configuration access - even if a company owner you could mess things up giving "unauthorized" access. Even a domain administrative account is not used as a "user" account - only configuration). I.e. with user accounts i.e. local administrator you don't control access to private network ressources in the company. I.e. you cannot join network ressources - joining to a domain means connecting with the private web service in the company basically controlling identification and internal access to company wide resources. So that service hides some complexity as well.  

    Delegate the job to your companys system administrator and let him complete the work if this is a company workstation
    ... that you may have reinstalled yourself using the local administrator account without using the companys deployment services - i.e. automated deployment (i.e. PXE network boot to the companys Windows Deployment Services or Symantec Altiris etc.). If no automated deployment is available at your company then the component (responsibility) of deployment services are manually executed by  the system administrator (automated deployment availability at your company will typically depend upon complexity i.e. the number of computers owned by your company - but even for a small number of workstations the benefit of Windows Deployment Services is great ...)

    Basically, the finalization of software configuration for a company managed computer must in part be managed by the system administrator, i.e. rejoining the computer to a domain - which effectively means the administration of the computer from this point on is delegated to the domain controller and thus automated management of i.e. authentication and authorizations.



    Friday, November 30, 2012 1:23 AM
  • I'm ITS Associate II from my company, and I have appropriate permissions for our network.  I'm in process of creating an image of laptop/tablets via network PXE.  The problem we are having is that Domain is greyed out and no local users & groups.  We have Win8 Pro 64-bit.  The install is currently on an XPS 12", and is our testing machine before we order any more, or do a major roll out of the OS. 

    So far we've done a complete clean install of the OS, and still no luck.  

    Tuesday, December 11, 2012 5:13 AM
  • I am having the same problem with a brand new Lenovo Yogapad 11S. I just installed Windows 8 Pro 32bit the day I got it.
    Monday, August 26, 2013 11:56 AM
  • Did you managed to fix this issue yet? I am also about to upgrade to Win8Pro64bit but not sure if my domain settings will be transferred across properly. There seems to be not much documentation on upgrading a network computer to win8.

    Tuesday, August 27, 2013 6:46 PM
  • I was having the same problem on only one of my windows 8 computers. It was already a member of the correct domain, but it would not allow me to add or change user settings (Greyed out) 

    Here is how I resolved it...

    Right Click on Computer and click on Properties

    Under the Computer Name, Domain, & Workgroup Settings... Click Change Settings

    Click Network ID

    Select This computer is part of a business network. and next

    Select My company uses a network with a domain. and next

    Next on you will need...

    Type in the domain administrator username, password, and enter your domain name... hit next

    You will get a user account and domain information window saying that the computer has been found in the domain, would you like to use this?.... Hit Yes

    A screen will pop up allowing you to enter a username and domain (enter the one you are trying to add)

    You will then be allowed to change the account type. (I user administrator on my systems)

    Hit next

    Hit Finish

    Hit OK on the system properties screen.

    It will want you to restart the computer.

    You should be good to go!

    Hope this helps! It worked for me.


    • Edited by DerrickRieke Tuesday, September 17, 2013 4:08 PM spelling
    Tuesday, September 17, 2013 4:07 PM
  • Please note that the issue for us all is that the Network ID button on the System Properties-Computer Name screen is grayed out and if we try to add it via the change name button, that radio dial is grayed out.  THIS is the problem  Appreciate all the attempts to help, but that's the issue that I and apparently the others seem to be having.  Any help in resolving that part is appreciated.
    • Edited by DKS SFP Wednesday, April 16, 2014 3:22 PM
    Wednesday, April 16, 2014 3:22 PM
  • I just unbundled a Toshiba Satellite C55D-A5120, running Windows 8.1 and am experiencing the same issue. Upon getting into the Computer Name/Domain Changes screen, the Domain radio button selection is grayed out and unable to be selected. I have 7 units to roll out between today and tomorrow and this issue has brought the entire project to a screeching halt. If there is an answer to this issue, please provide it quickly.
    Wednesday, April 16, 2014 6:04 PM
  • Ok I just unboxed a Thinkpad with Windows 8 on it and I have the same problem. However, I think I know what the problem is.

    The Version of Windows 8 is a home edition.

    Right Click on my computer go to properties.

    Beside the big Blue Logo under Windows edition

    If it just says Windows 8 then that is the Home edition and you cannot join a domain with the home edition.

    You need windows 8 pro or enterprise.

    Hope this helps someone.

    Wednesday, April 16, 2014 8:57 PM
  • How exactly does one "Try using a domain administrator account" when the ability to connect to the Domain is greyed out?  Perhaps you've misunderstood the problem?
    Saturday, December 6, 2014 5:34 AM
  • This is the problem with Microsoft, they take away functions with new editions of software, and their support people either don't know, or won't tell you.  I instead they had our a bunch of garbage answers that do no good.
    Wednesday, February 24, 2016 11:14 AM
  • Open powershell as admin

    Add-Computer -WorkgroupName Myworkgroup

    press Enter

    Cheers

    Sunday, July 24, 2016 12:34 PM
  • Open Powershell as admin

    Add-Computer -WorkgroupName Mygroupname

    Press Enter

    Sunday, July 24, 2016 12:53 PM
  • Wow man, the guy is asking for help with a computer issue and all you can do is keep posting a "way to much to read" answer that says "you shouldn't do this, find someone else to do it".

    Then just to show how condensending you are... you post it again?

    Wow! You know, if you are incapable of helping someone with a question, why not try 'shutting the f... up' and let people that know the answer help them.

    Thursday, November 24, 2016 8:37 PM
  • Amen!
    Friday, June 23, 2017 12:16 AM
  • It only changes the workgroup, not joins to domain.

    ______________________________________________________________ Sincerely! Khalid Garayev

    Thursday, February 1, 2018 5:05 AM
  • When installing Windows 8 it's not ask for domain. It only asks for Microsoft account. How would you suggest to join to the domain with the domain account if it's not gives an alternative way to do that. Not in every company or domain has deployment server. 

    ______________________________________________________________ Sincerely! Khalid Garayev

    Thursday, February 1, 2018 5:08 AM