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Windows 2008 - Internet Explorer 7.0 Patch not installing - Management Console errors RRS feed

  • Question

  • Hi,

    I have been using windows update to do the patching on a Windows 2008 server. I recently downloaded a patch for Internet explorer 7.0. The patch will not install and the management console now has errors. I ran the check on deployment packages and come up with the following results:

    f)           CBS MUM Missing            0x00000002                servicing\packages\Package_for_KB961260_server_0~31bf3856ad364e35~amd64~~6.0.1.3.mum                             

    (f)           CBS MUM Missing            0x00000002                servicing\packages\Package_for_KB961260_server~31bf3856ad364e35~amd64~~6.0.1.3.mum                  

    (f)           CBS MUM Missing            0x00000002                servicing\packages\Package_for_KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum                 

    How do I get this files into the package store? Can I download the software manually and extract the files required? Can I copy the files from a working server (note I see the permissions will need to be changed in order for this to work).


    Thanks

    JC
    Monday, February 16, 2009 8:13 PM

Answers

  • Hi,

     

    It seems that you are using System Update Readiness Tool to check the integrity of the update components.

     

    You can perform the following suggestions to resolve it:

     

    Solution 1: Copy the corresponding files from another computer

    --------------------

    1. Please download that Hot fix KB961260 which was showing as missing in CheckSUR logs.

    2. Please rename the hot fix from extension *.MSU to *.cab so that you can extract the contents of that hot fix. Once you extract that hot fix we see another KB*.cab file inside “Windows6.0-KB961260-x64.cab", please extract the contents of this file as well.

    3. You needed three files for a particular hot fix based on the Checksur.log. (i.e. Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum) 

    4. Please rename update.mum and update.cat files from “Windows6.0- KB961260-x64.cab” to the desired file name as shown below.

    4.1 Please rename Update.mum to Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum.

    4.2 Please rename Update.cat to Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.cat.

    5. Please copy these two files to the following location %windir%/servicing/packages and then run CheckSUR tool again and it resolved the issue.

    Note: Please process another two files follow the previous steps.

     

    Solution 2: Download and extract these files manually

    --------------------

    1.    Copy these 3 packages for KB961260 from other windows 2008 server from c:\windows\servicing\packages directory.

     

    Package_for_ KB961260_server_0~31bf3856ad364e35~amd64~~6.0.1.3.mum

    Package_for_ KB961260_server~31bf3856ad364e35~amd64~~6.0.1.3.mum

    Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum

     

    2.    Now only Trusted Installer has Full Permissions on c:\windows\servicing\packages directory.

    3.    So you have to take ownership of this folder by going to Security -> Advance Tab -> Owner and Take Full Permission.

    4.    After you have Full Permissions you should be able to copy all the 3 files to this folder.

     

     

    Best regards,

    Vincent Hu

    • Marked as answer by jc-10000 Monday, February 23, 2009 1:38 AM
    Wednesday, February 18, 2009 10:11 AM

All replies

  • Hi,

     

    It seems that you are using System Update Readiness Tool to check the integrity of the update components.

     

    You can perform the following suggestions to resolve it:

     

    Solution 1: Copy the corresponding files from another computer

    --------------------

    1. Please download that Hot fix KB961260 which was showing as missing in CheckSUR logs.

    2. Please rename the hot fix from extension *.MSU to *.cab so that you can extract the contents of that hot fix. Once you extract that hot fix we see another KB*.cab file inside “Windows6.0-KB961260-x64.cab", please extract the contents of this file as well.

    3. You needed three files for a particular hot fix based on the Checksur.log. (i.e. Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum) 

    4. Please rename update.mum and update.cat files from “Windows6.0- KB961260-x64.cab” to the desired file name as shown below.

    4.1 Please rename Update.mum to Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum.

    4.2 Please rename Update.cat to Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.cat.

    5. Please copy these two files to the following location %windir%/servicing/packages and then run CheckSUR tool again and it resolved the issue.

    Note: Please process another two files follow the previous steps.

     

    Solution 2: Download and extract these files manually

    --------------------

    1.    Copy these 3 packages for KB961260 from other windows 2008 server from c:\windows\servicing\packages directory.

     

    Package_for_ KB961260_server_0~31bf3856ad364e35~amd64~~6.0.1.3.mum

    Package_for_ KB961260_server~31bf3856ad364e35~amd64~~6.0.1.3.mum

    Package_for_ KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum

     

    2.    Now only Trusted Installer has Full Permissions on c:\windows\servicing\packages directory.

    3.    So you have to take ownership of this folder by going to Security -> Advance Tab -> Owner and Take Full Permission.

    4.    After you have Full Permissions you should be able to copy all the 3 files to this folder.

     

     

    Best regards,

    Vincent Hu

    • Marked as answer by jc-10000 Monday, February 23, 2009 1:38 AM
    Wednesday, February 18, 2009 10:11 AM
  • Hi,

    Thanks very much. All fixed now. Decided to go with option 2 in the end. After getting the correct ownership permissions on the folder I copied across all the files that were missing. Then updated the server. This allowed me to restart the server as opposed to the server hanging on a restart when the patch was failing.

    Once again thanks for all your help.

    Regards

    JC  
    Monday, February 23, 2009 1:49 AM
  • I've tried replacing the missing files from KB961260 with no luck.

    I was able to get Windows Server 2008 SP2 and the ROLES and FEATUES to display by using the following utility:

    Reset the Windows Update components:
    http://support.microsoft.com/kb/971058/en-us

    I used the default mode which did not work. I then rebooted and used the aggressive mode and everything now works.

    Bill
    Friday, May 29, 2009 3:02 AM