outlook 2013 crashes after migrtate to exchange 2016


  • Users reported that outlook 2013 crashes quite often. The backup end is Exchange 2016. what could be the reason?

    Log Name:      Application
    Source:        Application Error
    Date:          11/9/2017 7:19:51 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      branch-ks-314
    Faulting application name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
    Faulting module name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
    Exception code: 0xc0000005
    Fault offset: 0x00000000000d7462
    Faulting process id: 0x598
    Faulting application start time: 0x01d359588e2a0c8a
    Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Report Id: 6e18a972-c561-11e7-827c-6a882ad94aff
    Faulting package full name: 
    Faulting package-relative application ID: 
    Friday, November 10, 2017 5:32 PM

All replies

  • Hi Alan,

    Does the issue happen to all Outlook 2013 users with Exchange 2016 connection? Which operation is done when the crash issue occurred, opening Outlook client? Send emails? or anything else?

    Please provide more information about your current situation for better troubleshooting. 

    In Outlook 2013 client side, please try the following methods:

    1. Create a new Outlook profile and setup Exchange 2016 account to have a try: Go to Control Panel > Mail > Show Profiles > Add, then setup this problematic account in new profile. Set "When starting Microsoft Outlook, use this profile: Prompt for a profile to be used". Use this new profile and confirm if the issue can be fixed.

    2. Run Outlook 2013 in safe mode: Press Win+R to open Run in Windows, type Outlook /safe, press Enter. Check if Outlook crashes in safe mode or not.

    Best Regards,
    Winnie Liang


    Winnie Liang

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    Monday, November 13, 2017 7:34 AM