Hi Deepu dev,
Please ensure the machine has got the latest updates and ensure you have got the latest software version.
For the third party product, it is recommended to ask for help from the third party support. They should have more resources to help you.
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.