locked
MS Office multi-windows error RRS feed

  • Question

  • Hey Guys,



    One of the users is having an error when try to open Excel files attached from MS Outlook emails. Apparently, the preview window on the bottom become blank and she can't manage to go through the spreadsheet. I have tried the basic things like update Windows and Office, change the folder options and make sure there are enough memory RAM and processor resources.

    MS Office 2013 Home & Business
    MS Windows 7 Professional SP1 professional
    MS Exchange 2010 SP3

    Do you have any idea what could be?


    If the answer was helpful, please mark as closed.

    Maurício A. Sasia
    System and Network Administrator
    Microsoft MCSA|MCP(2x)|MCDST|MCTS(2x)|MCITP(3x)
    ITIL Foundation Certified v3
    Novell CLA|DCTS
    Linux LPIC-1
    Trend Micro TCSE|TCSP|TFC


    Monday, June 23, 2014 1:39 PM

Answers

  • Hi,

    If this is just Excel problem, maybe this problem caused by Excel extension or script problem. Please check if you make any changes to Excel recently.


    Roger Lu
    TechNet Community Support

    • Marked as answer by Yolanda Zhu Monday, July 7, 2014 9:38 AM
    Friday, July 4, 2014 1:55 AM

All replies

  • Try update graphic card too.

    Does it happen for other applications?

    Monday, June 23, 2014 6:09 PM
  • Apparently is just MS Excel. The graphic card is already updated, same thing.



    If the answer was helpful, please mark as closed.

    Maurício A. Sasia
    System and Network Administrator
    Microsoft MCSA|MCP(2x)|MCDST|MCTS(2x)|MCITP(3x)
    ITIL Foundation Certified v3
    Novell CLA|DCTS
    Linux LPIC-1
    Trend Micro TCSE|TCSP|TFC


    Wednesday, June 25, 2014 2:37 PM
  • Hi,

    If this is just Excel problem, maybe this problem caused by Excel extension or script problem. Please check if you make any changes to Excel recently.


    Roger Lu
    TechNet Community Support

    • Marked as answer by Yolanda Zhu Monday, July 7, 2014 9:38 AM
    Friday, July 4, 2014 1:55 AM