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  • Question

  • One day I just turned on my computer and a different number of safe modes as well as normal mode popped up. I tried loading the normal mode but the screen just went black. I waited more than 2 hours before the computer shut down. I started my computer several times on each of the different safe modes but I just got to the log on screen. I was unable to move my mouse and the only option was to shut down. I borrowed my friends windows vista and I can't even load it during the startup process. I pressed F12 to boot the CD specifically but it said CD ROM failed...I'm not really sure how to fix my problem. Unfortunately I didn't even get to back up my data. I want to repair the system but I still want to keep my data. If anyone could help me I would be so thankful..
    Thursday, July 23, 2009 12:07 AM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    It seems that the cause is due to hardware compatibility with Windows Vista. Based on the current status, I suggest that you take the following steps one by one.

     

    1. Use either of the following methods to back up your data first.

     

    Method 1. Shut down the computer and unplug the hard disk, then slave it to another available computer to copy out of your data.

    Method 2. Enter Windows PE to back up your data. You can download Windows PE in the following website.

     

    http://www.microsoft.com/downloads/details.aspx?FamilyID=c7d4bc6d-15f3-4284-9123-679830d629f2&DisplayLang=en  

     

    Then boot the computer from Windows PE.

     

    2. Create a Windows Recovery disc and boot from it to perform Windows Recovery, before doing this please make sure that your DVD-ROM is fine and you set DVD-ROM as the first boot device.

     

    you can download the ISO file at the supplied link, and make a Bootable Disk from it. For detail information, please visit the following website:

     

    http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/    

     

    Note: We provide this link for references, Microsoft doesn't control and guarantee the security and index information. There may be some changes without notice.

     

    3. Contact hardware manufacturer to obtain the latest version of BIOS and device drivers, update your motherboard then perform a clean install.

     

    How to install Windows Vista

    http://support.microsoft.com/kb/918884

     

    Hope this helps. Thanks.

    Friday, July 24, 2009 3:10 AM
    Moderator

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    It seems that the cause is due to hardware compatibility with Windows Vista. Based on the current status, I suggest that you take the following steps one by one.

     

    1. Use either of the following methods to back up your data first.

     

    Method 1. Shut down the computer and unplug the hard disk, then slave it to another available computer to copy out of your data.

    Method 2. Enter Windows PE to back up your data. You can download Windows PE in the following website.

     

    http://www.microsoft.com/downloads/details.aspx?FamilyID=c7d4bc6d-15f3-4284-9123-679830d629f2&DisplayLang=en  

     

    Then boot the computer from Windows PE.

     

    2. Create a Windows Recovery disc and boot from it to perform Windows Recovery, before doing this please make sure that your DVD-ROM is fine and you set DVD-ROM as the first boot device.

     

    you can download the ISO file at the supplied link, and make a Bootable Disk from it. For detail information, please visit the following website:

     

    http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/    

     

    Note: We provide this link for references, Microsoft doesn't control and guarantee the security and index information. There may be some changes without notice.

     

    3. Contact hardware manufacturer to obtain the latest version of BIOS and device drivers, update your motherboard then perform a clean install.

     

    How to install Windows Vista

    http://support.microsoft.com/kb/918884

     

    Hope this helps. Thanks.

    Friday, July 24, 2009 3:10 AM
    Moderator
  • I was wondering if I have a labtop is it still possible to unplug the hard disk?? I tried to enter window PE but my DVD/CD drive isn't working. Whenever I try to load a CD in the F12 screen it says media failed.
    Friday, July 31, 2009 1:32 AM
  • Hi,

    Thanks for your update,

    Try to download the ISO file from the link I provide and create a new Windows Recovery disc at the lower speed.

    Hope this helps. Thanks.
    Friday, July 31, 2009 9:15 AM
    Moderator