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Error connection console on WSUS RRS feed

  • Question

  • Hello,

    I have a problem in my Customer, aflter install and configure WSUS the console show an error to connect. I have some event logs but I could not find a solution.

    Can someone help me?

    The WSUS administration console was unable to connect to the WSUS Server via the remote API.

     

    Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

     

    System.Net.WebException -- The request failed with HTTP status 503: Service Unavailable.

     

    Source

    System.Web.Services

     

    Stack Trace:

       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

       at Microsoft.UpdateServices.Internal.ApiRemoting.ExecuteSPGetConfiguration()

       at Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccessProxy.ExecuteSPGetConfiguration()

       at Microsoft.UpdateServices.Internal.BaseApi.UpdateServerConfiguration.Load()

       at Microsoft.UpdateServices.Internal.ClassFactory.CreateWellKnownType(Type type, Object[] args)

       at Microsoft.UpdateServices.Internal.ClassFactory.CreateInstance(Type type, Object[] args)

       at Microsoft.UpdateServices.Internal.BaseApi.UpdateServer.GetConfiguration()

       at Microsoft.UpdateServices.UI.AdminApiAccess.CachedObject.RefreshCache()

       at Microsoft.UpdateServices.UI.AdminApiAccess.CachedObject.GetFromCache()

       at Microsoft.UpdateServices.UI.AdminApiAccess.PermissionsManager.IsPermitted(UserOperation operation)

       at Microsoft.UpdateServices.UI.SnapIn.Scope.UpdatesSummaryScopeNode.RefreshPermissions()

       at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.AddChildNodes()

       at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ConnectToServerAndPopulateNode(Boolean connectingServerToConsole)

       at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ResetScopeNode()

    Log Name:      Application
    Source:        Windows Server Update Services
    Date:          6/28/2016 5:26:15 PM
    Event ID:      7053
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Apus.martins.com.br
    Description:
    The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists,

    Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.


    System.IndexOutOfRangeException -- Index was outside the bounds of the array.

    Source
    Microsoft.UpdateServices.UI.SnapIn

    Stack Trace:
       at Microsoft.UpdateServices.UI.SnapIn.Pages.UpdatesListPage.GetUpdateRow(WsusUpdate update)
       at Microsoft.UpdateServices.UI.SnapIn.Pages.UpdatesListPage.RefreshUpdateInfo(DataGridViewRow row, WsusUpdate update, UpdateChangeTypes changeTypes)
       at Microsoft.UpdateServices.UI.SnapIn.Pages.UpdatesListPage.ListUpdatePropertiesCache_BulkUpdatePropertiesChanged(Object sender, BulkUpdatePropertiesChangedEventArgs e)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Server Update Services" />
        <EventID Qualifiers="0">7053</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2016-06-28T20:26:15.000000000Z" />
        <EventRecordID>3373</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Apus.martins.com.br</Computer>
        <Security />
      </System>
      <EventData>
        <Data>The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists,

    Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.


    System.IndexOutOfRangeException -- Index was outside the bounds of the array.

    Source
    Microsoft.UpdateServices.UI.SnapIn

    Stack Trace:
       at Microsoft.UpdateServices.UI.SnapIn.Pages.UpdatesListPage.GetUpdateRow(WsusUpdate update)
       at Microsoft.UpdateServices.UI.SnapIn.Pages.UpdatesListPage.RefreshUpdateInfo(DataGridViewRow row, WsusUpdate update, UpdateChangeTypes changeTypes)
       at Microsoft.UpdateServices.UI.SnapIn.Pages.UpdatesListPage.ListUpdatePropertiesCache_BulkUpdatePropertiesChanged(Object sender, BulkUpdatePropertiesChangedEventArgs e)</Data>
      </EventData>
    </Event>


    • Edited by Celso Sousa Wednesday, June 29, 2016 8:39 PM
    Wednesday, June 29, 2016 8:36 PM

Answers

  • Hi Celso Sousa,

    1. What is the version of your WSUS server, on 2008(R2) or 2012(R2)?

    2. If it is on 2012(R2), please check if you have installed KB 3150706, if yes, we need to do manual steps to finish the installation, otherwise, the console will be crash:

    https://support.microsoft.com/en-us/kb/3159706

    Best Regards,

    Anne


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    Thursday, June 30, 2016 1:39 AM