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Word attached templates missing RRS feed

  • Question

  • Hi All

    When I create a document, this document is linked to to the attached template. When I open this document later I can still see the property of this attached template.

    When I send this document as an email attachement, the receiver will see that the property of the attached template is empty.

    When the receiver send this document back to me as an email attachement, the property of the attached template is reinstated to the original value.

    However this does not work for my client. When he receives the document the property of the attached template remains empty, even if the template can be found on the same location.

    Can someone explain why this happens?

    Thanks in advance.


    kind regards, Jim de la Combe

    • Moved by Forrest Guo Monday, June 11, 2012 3:27 AM IT pro question (From:Word for Developers)
    Friday, June 8, 2012 1:53 PM

Answers

  • The problem you are having is an ongoing Word problem.  You make a document based on a template you created and is in the Microsoft templates folder.  Problem is that when you send the document to someone else who does not have that template, Word defaults to the Normal template.  Then when and if it is sent back to you, the path Word has set is for the Normal template and you have to go back into Options and reattach the correct template.  I don't have an answer for you other than -this is the way MS does it.  Doesn't work that way in Powerpoint but in Word it does.  The only answer is for everyone to have the template (not a good solution-think about making a change to the template that 100 people have)  OR have everyone change their template path to a server location that is accessable to everyone and has the template you created. Those are the only two answers I have for you. 
    • Marked as answer by factsjim Monday, February 4, 2019 8:32 AM
    Sunday, February 3, 2019 4:45 PM

All replies

  • Hi,

    To have a template or add-in available whenever you start Word, store the add-in or template in the Startup folder. By default, the Startup folder is located in one of the following folders:

    • Windows 7 & Vista   
      c:\Users\{user name}\AppData\Roaming\Microsoft\Word\STARTUP
    • Windows XP   
      c:\Documents and Settings\{user name}\Application Data\Microsoft\Word\STARTUP

    If the location of the Startup folder has changed, you can find it by doing the following:

    Word 2007:

    1. Click the Microsoft Office Button , and then click Word Options.
    2. Click Advanced.
    3. Under General, click File Locations.
    4. Save the template that you want available when you start Word to the location that is listed for Startup.

    Word 2010:

    1. Click File , and then click Options.
    2. Click Advanced.
    3. Under General, click File Locations.
    4. Save the template that you want available when you start Word to the location that is listed for Startup.

    Best regards.


    William Zhou

    TechNet Community Support

    Tuesday, June 12, 2012 8:41 AM
  • William

    thanks for your reply. However, that was not my question. My question was, when I open a Word document based on a template, the link to that template can be found. Even when the document is returned to me by email. When my client opens a document that is returned to him by mail, the link to the attached template is missing, although the template can be found on the corresponding location.

    Kind regards

    Jim de la Combe


    kind regards, Jim de la Combe

    Tuesday, June 12, 2012 9:12 AM
  • Hi,

    You open document directly in message, or save it to local hard disk?

    Can the receiver access the template location?

    How did you link to template? Could you please provide more detail step?

    What's the version of Office are you using?

    Best regards.


    William Zhou

    TechNet Community Support

    Wednesday, June 13, 2012 5:41 AM
  • Hi William,

    I know more about the problem Jim described. Please allow me to give you more detailed information.

    They are using Office 2007 (dutch).

    The template is opened and saved on the desktop (person A) . As you can see in screen1 the document is attached to the template.

    Then the document is send by Email to an extern colleague (person B).

    When he opens the document, the link to the template is lost (see screen2).

    The colleague (person B) doesn't have the templates, so he can't use the macro's from the template (but that is not the problem). The problem is that the link is deleted. So when the document is send back, person A can't use the template functions.

    Best regards,

    Anita Bode

    Thursday, June 28, 2012 1:22 PM
  • Hi Anita,

    Thanks for the imformation.

    Please try to share template to (person B) as a workaround.

    Download the template to following path:

    c:\Users\{user name}\AppData\Roaming\Microsoft\Word\STARTUP

    Hope this helps.


    William Zhou

    TechNet Community Support

    Tuesday, July 3, 2012 1:58 AM
  • This "workaround" did not work for me, and creating a new document is always blank, not what I have in my normal.dotm.   HOWEVER, if I click FILE/New, then manually select My Templates where I stored a separate copy of the file, the new document opens with the correct template content (margins, header with text, etc.). 

    I cannot get this new installation of Office 2010 to "read" or "display" the template's contents.

    Thursday, July 4, 2013 12:52 PM
  • This "workaround" did not work for me, and creating a new document is always blank, not what I have in my normal.dotm.   HOWEVER, if I click FILE/New, then manually select My Templates where I stored a separate copy of the file, the new document opens with the correct template content (margins, header with text, etc.). 

    I cannot get this new installation of Office 2010 to "read" or "display" the template's contents.




    What are you trying to accomplish? Please elaborate.

    Note that in order to make use of the content in a custom template, you must create a new document based on that template. This is by design.


    Stefan Blom, Microsoft Word MVP

    Friday, July 5, 2013 11:11 PM
  • The problem you are having is an ongoing Word problem.  You make a document based on a template you created and is in the Microsoft templates folder.  Problem is that when you send the document to someone else who does not have that template, Word defaults to the Normal template.  Then when and if it is sent back to you, the path Word has set is for the Normal template and you have to go back into Options and reattach the correct template.  I don't have an answer for you other than -this is the way MS does it.  Doesn't work that way in Powerpoint but in Word it does.  The only answer is for everyone to have the template (not a good solution-think about making a change to the template that 100 people have)  OR have everyone change their template path to a server location that is accessable to everyone and has the template you created. Those are the only two answers I have for you. 
    • Marked as answer by factsjim Monday, February 4, 2019 8:32 AM
    Sunday, February 3, 2019 4:45 PM
  • The problem you are having is an ongoing Word problem.  You make a document based on a template you created and is in the Microsoft templates folder.  Problem is that when you send the document to someone else who does not have that template, Word defaults to the Normal template.  Then when and if it is sent back to you, the path Word has set is for the Normal template and you have to go back into Options and reattach the correct template. 

    This is only partly true. If you send a document to someone else who doesn't have your template, the recipient won't have access to any customizations stored in the template; that is correct.

    However, the attached template as seen in the Templates and Add-Ins dialog box won't change, unless someone has chosen to change it, for course. You can easily test this if you create a custom template, base a document on that template and then move the template to the Recycle Bin.

      

    Stefan Blom, Microsoft Word MVP

    Monday, February 4, 2019 1:46 AM
  • Hi,

    To have a template or add-in available whenever you start Word, store the add-in or template in the Startup folder. By default, the Startup folder is located in one of the following folders:

    • Windows 7 & Vista   
      c:\Users\{user name}\AppData\Roaming\Microsoft\Word\STARTUP
    • Windows XP   
      c:\Documents and Settings\{user name}\Application Data\Microsoft\Word\STARTUP

    If the location of the Startup folder has changed, you can find it by doing the following:

    Word 2007:

    1. Click the Microsoft Office Button , and then click Word Options.
    2. Click Advanced.
    3. Under General, click File Locations.
    4. Save the template that you want available when you start Word to the location that is listed for Startup.

    Word 2010:

    1. Click File , and then click Options.
    2. Click Advanced.
    3. Under General, click File Locations.
    4. Save the template that you want available when you start Word to the location that is listed for Startup.

    Best regards.


    William Zhou

    TechNet Community Support

    William,

    Your response is about Add-Ins, not the Attached template.


    Charles Kenyon Madison, WI

    Tuesday, February 5, 2019 3:48 PM
  • Jim's response, marked as an Answer is correct (with Stefan's update).

    Here is more information about the Attached template:

    One, not great, workaround would be to place the document and its attached template in a zip file and send those with an email. Tell the person to put both in the same folder. This is not good on a number of levels, but the document will then attach to the template.

    A basic idea of templates is that the document normally is on its own once created. What template resources do you need in the document in the hands of the recipient?

    • AutoText / Building Blocks?
    • Macros? UserForms?
    • Keyboard shortcuts? QAT or Ribbon modifications?
    • Unused styles? (I think those will still be in the document, but could be wrong.)

    The only one where you need the template is for AutoText/Building Blocks. The rest can be sent in a document.


    Charles Kenyon Madison, WI

    Tuesday, February 5, 2019 3:54 PM