Hi All,
Got an issue I haven't seen before. A staff member here is getting a dozen emails from the Sync log saying that "The function cannot be performed because the message has been changed.". We have made sure that the Outlook
client is fully updated to the latest current version. Here is a sample log:
09:13:48 Synchronizer Version 16.0.8326
09:13:48 Synchronizing Mailbox '**** *****'
09:13:48 Synchronizing Hierarchy
09:13:49 Synchronizing server changes in folder 'Calendar'
09:13:49 Downloading from server '<Link>'
09:13:49 Error synchronizing folder
09:13:49 [80040109-50A-80040109-560]
09:13:49 The function cannot be performed because the message has been
changed.
09:13:49 Microsoft Exchange Information Store
09:13:49 For more information on this failure, click the URL below:
09:13:49
09:13:49 Synchronizing server changes in folder 'Contacts'
09:13:49 Downloading from server '<Link>'
09:13:49 Synchronizing server changes in folder 'Drafts'
09:13:49 Downloading from server '<Link>'
09:13:49 Synchronizing server changes in folder 'Clutter'
09:13:49 Downloading from server '<Link>'
09:13:49 Synchronizing server changes in folder 'Deleted Items'
09:13:49 Downloading from server '<Link>'
09:13:49 Synchronizing server changes in folder 'Junk Email'
09:13:49 Downloading from server '<Link>'
09:14:10 Downloading from server '<Link>'
09:14:10 Done
09:15:03 Microsoft Exchange offline address book
09:15:03 Download successful
It always happens right after the Calendar sync and doesn't tend to happen when he is sending emails so I think it might be his Calendar causing the issue.
What can I do to further troubleshoot this? We use Office 365 as our email provider. Only seems to happen on his Workstation.
