User Mailbox with Additional Calendar, Tasks, Contacts RRS feed

  • Question

  • Hi all, thanks in advance for your answers.

    I have a user's Outlook account whom is having some weird issues. Upon inspection, I see that she has 2 calendars, 2 task lists, and 2 sets of contacts. Previously, she only had one of each (which is the norm). All of them are named the same and their properties are the same. The only difference is one has a little hand (shared icon) and the other doesn't. It's like she just picked up another default folder for each. She only has one mailbox.

    Any idea on how to approach this?

    Wednesday, August 31, 2011 6:05 PM


  • The first thing to try is to start Outlook with the /ResetFolders switch.  Then you might need to move the items from the phony folder to the real one.  You can tell which one is real and which is phony because you can't delete the real one.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    • Marked as answer by Sophia Xu Tuesday, September 6, 2011 6:23 AM
    Thursday, September 1, 2011 3:18 AM