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Windows Update Error Code 80240038 RRS feed

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    I found that there was a proxy server in place that was causing the issue. I had the proxy admin add the servers into the exception list of the proxy server so I could bypass it and then updates installed without any issues.

    Vincent Sprague

    • Marked as answer by Baron164 Monday, April 1, 2013 8:26 PM
    Monday, April 1, 2013 8:26 PM

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    If there is any proxy, bypass the proxy and set the servers to connect to Internet directly. Turn off any antivirus and firewall products on the server. If still no joy, try the below steps:

    1. turn off Windows Update service.
    2. empty the folder C:\Windows\softwaredistribution
    3. turn Windows Update Service back on and test again.


    Run System Update Readiness tool and post the CheckSUR log if any errors are found.

    Friday, February 1, 2013 7:08 AM
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    I did all that and I'm still getting the error. Here is what the CheckSUR log shows.

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 17.0
    2013-02-02 20:25

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 638
     No errors detected
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

    Vincent Sprague

    Sunday, February 3, 2013 1:42 AM
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    By further research, some have fixed this error by reset Internet Explorer.

    To reset IE go to Tools>Internet Options>Advanced>Reset...>Reset. 

    See this post: Windows Update Error code 80240038

    Wednesday, February 6, 2013 7:41 AM
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    I tried that and it just changed the error to Code 8024402F

    Vincent Sprague

    Wednesday, February 6, 2013 12:49 PM
  • Question
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    I found that there was a proxy server in place that was causing the issue. I had the proxy admin add the servers into the exception list of the proxy server so I could bypass it and then updates installed without any issues.

    Vincent Sprague

    • Marked as answer by Baron164 Monday, April 1, 2013 8:26 PM
    Monday, April 1, 2013 8:26 PM