locked
Windows Explorer Error RRS feed

  • General discussion

  • When I hover or click on my clock on my taskbar a message pops up saying "Windows Exploxer has stopped working Windows is restarting " I used AVG and CCleaner and it didn't fix the problem. I ran a scan from the command prompt and this error came up.

    C:\Windows\system32>Sfc/scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    I located the file but when I open it a message says access denied

    Also in event viewer I found the Application Error

    Here are the general details:

    Log Name:      Application
    Source:        Application Error
    Date:          2/2/2014 12:51:23 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: DUI70.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf25
    Exception code: 0xc0000005
    Fault offset: 0x0000000000018367
    Faulting process id: 0x1b78
    Faulting application start time: 0x01cf203f4b9b658e
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\system32\DUI70.dll
    Report Id: a0cd4f72-8c32-11e3-a419-9a58c4284416

    Sunday, February 2, 2014 6:16 PM

All replies

  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    We can also use shellexView to disable non-Microsoft related extensions of Windows Explorer:

    1. Download ShellExView  from the following link http://www.nirsoft.net/utils/shexview.zip 

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    2.  Extract "shexview.zip" file and open shexview.exe. It will scan the registry for all the shell extensions.

    3. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4. Click the "Disable Selected Items" on the toolbar and click Yes.

    5. Restart your computer and check if the issue is resolved.


    Andy Altmann
    TechNet Community Support


    • Edited by 暁北 Tuesday, February 4, 2014 11:51 PM
    Tuesday, February 4, 2014 11:50 PM