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Unable to access unc - can access via IP address RRS feed

  • Question

  • User cannot access database on server share. Permissions all fine. This is what I've done

    1. from command prompt can ping server correct ip address and can do a dir \\server\share

    2. Add network location \\server\share. Database show 0kb

    3. Add network location \\ipaddress\share. Database shows correct sixe in kb and works ok

    4. Ipconfig/flushdns no affect

    5. Logged user onto to different W7 PC (fresh profile) - unc works fine to access database

    So appears something in the profile causing the issue. Can't be permissions - thoughts?


    Ian Burnell, London (UK)

    Monday, March 11, 2019 3:10 PM

All replies

  • Hello lan Burnell,

    Thank you for posting in this forum.

    Try disabling IPv6 on the machine that the user cannot access. In the NIC properties, uncheck IPv6 and click OK.

    If you don't want to disable IPv6 or if this method still doesn't work, try adding the server's record to the host file of the problematic machine.

    On the problematic machine, open Notepad as an administrator and click on "File->Open" in the top left corner. Go to this path: (C:)->Windows->System32->drivers->etc, click on Text Documents (*.txt) in the lower right, select All Files (*.*), and then double-click "hosts".

    Add the IP address of the server and the name of the server in the space below. They must be on the same line and have at least one space between them.

    Best Regards,

    Leon


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    Tuesday, March 12, 2019 2:09 AM
  • Hi,

    Just checking in to see if the information provided was helpful. 
    Please let us know if you would like further assistance.

    Best Regards,
    Leon

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, March 14, 2019 6:31 AM
  • I will try that Leon. I know IPV6 is turned off on our Windows 10 builds - need to confirm a W7 machine I think it is. Agree I will try hosts file but as I said the user in question is running Windows 7 so I set my test machine up as Windows 7 and she was able to connect perfectly via the unc - no hosts file - just a fresh profile

    Ian Burnell, London (UK)

    Sunday, March 17, 2019 4:39 PM
  • Hi,

    Just checking the current situation of your problem.

    Please let us know if you would like further help.

    Best regards,

    Leon


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, March 20, 2019 9:33 AM
  • Hi,

    Was your issue resolved?

    If you resolved it using our solution, please "mark it as answer" to help other community members find the helpful reply quickly.

    If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions.

    If no, please reply and tell us the current situation in order to provide further help.

    Best Regards,

    Leon


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, March 26, 2019 9:59 AM